At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, you could be part of our story in this new Deputy Manager role.
As Deputy Manager, you will be supporting the Oxford Store Manager by providing exceptional customer service and assisting in growing the brand locally with a high-performance team. Creating a friendly, customer-focused environment, your role will continue to excel the brand while you’re on the receiving end of generous holiday, product discount, and investments in your professional training and development.
Key Responsibilities
1. Providing top-tier customer service, encouraging your team to do the same.
2. Offering excellent product knowledge to the customers, seeking ways to improve the customer journey at every turn.
3. Maintaining the same high standards across day-to-day operations along with your Store Manager.
4. Achieving individual and collective targets, tracking KPIs, and taking appropriate actions to ensure team focus.
5. Complying with daily in-store procedures of cash handling, deliveries, and reporting.
6. Supporting your Store Manager with daily tasks, management, and staff onboarding.
7. Managing your team on the store floor, celebrating success and offering feedback for improvement.
Minimum Requirements
1. Retail Supervisor or Management experience.
2. Experience with task delegation, KPI management, and excellent customer service.
3. A hands-on approach to store tasks.
4. Excellent communication skills with the ability to delegate effectively.
5. A solution-focused mindset.
6. Enthusiasm and passion for our products.
The Role Itself
Supporting the Store Manager, your role will maximize strong profits through exceptional customer service and strong leadership. Building the already respected brand locally, you will create a store atmosphere that keeps customers coming back time and time again. While part of a successful and friendly team, you will join the wider Whittard family that champions high standards across the board. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.
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