From April 2025, Croydon Libraries will be operating a new service model. To deliver this, we are looking for people who have a passion for customer service and for working as part of a team delivering Croydon’s library services directly to our customers.
The post holder will manage and lead a team of staff in delivering high-quality customer service. They will support the delivery of activities and events and assist customers with accessing online information and other resources; this could be in a library building or as part of the outreach programme. They will also be promoting all services to a wide range of customers.
Each post will have a set working pattern and will include alternate Saturdays. Libraries are currently open 10-6 Monday to Friday and 9-5 Saturday. All positions will require working full days.
Library Supervisor (2.5 posts)
Salary: Grade 6 (£34,416 - £35,448) (pro rata for 18 hours)
Working Pattern: 2 Full-time, fixed-term posts 36 hours per week and 1 Part-time, permanent post 18 hours per week.
Location: Staff will be required to travel to any of Croydon’s Libraries and work in the Archives Research Room to ensure they are open to advertised hours.
You will need to be:
1. Customer focused with excellent communication skills
2. Experienced in managing a team
3. Interested in libraries and serving Croydon’s diverse communities
4. A good team worker across all 9 of Croydon’s libraries
5. Enthusiastic in your approach to engagement with customers of all ages
To find out more about Croydon's libraries and activities, see here on our website.
For more information about the role, please contact Liz Hollowood, Library Operations Manager: liz.hollowood@croydon.gov.uk
Closing date: 06 March 2025 @ 11.59pm
Interview date: Week commencing 17 March 2025
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
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