About Us: At Castelan we are the UK’s leading furniture repair experts and provide insurance, commercial and furniture care solutions tailor made that are trusted to meet the needs by the country’s top retailers, insurers, manufacturers, and leisure companies. We are building a dynamic team where every contribution matters from seasoned professionals whose expertise guide us, to bright new minds bringing fresh perspectives. If you are looking for a rewarding career where you can make a tangible difference, and where you will be part of a welcoming team that values personal development, honesty and trust and innovation, we invite you to explore opportunities with us. Join our community, grow with us, and help us continue to bring comfort and quality to our customers. Are you a skilled furniture technician looking for a new challenge? Join Castelan and become part of a team that values your expertise and dedication. Our technicians work from home across the UK, equipped with company vans, uniforms, and all the tools and training needed to excel in this role. Role Purpose: Provide our customers with prompt, courteous, and professional furniture repair services, working closely with our internal support team to uphold the company's reputation. Key Responsibilities: Visit customers' homes or specified locations to inspect and repair upholstery, leather furniture, cabinets, work surfaces, and beds. Inspect and repair furniture at clients' commercial properties and warehouses. Record all necessary information on company documentation and submit it to head office by specified deadlines. Perform authorized repairs within agreed time limits and standards. Aim for a high first-visit fix rate and meet replacement ratio targets. Promote and sell care kits when applicable. Provide feedback on ideas and innovations to add value to the company. Maintain a professional appearance and ensure repair supplies are adequately stocked. Keep the company vehicle maintained and clean as per company policy. Undertake any other reasonable tasks as requested by your Line Manager or Group Director. Experience and Technical Skills Required: Essential: Must be 18 years or older for insurance purposes with a valid driving license (no more than 6 penalty points). Desirable: Experience in repairing leather, hard furniture, and polishing. Familiarity with a range of products/models from different manufacturers. Previous face-to-face customer interaction experience. Core Competencies: Technical: Attention to detail Compliance with systems and procedures Strong oral and written communication skills Systematic thinking Effective task management Behavioural: Generate enthusiasm and energy Lead by example Take personal responsibility Seek to add greater value Strengthen relationships internally and externally Take initiative How to Apply: Submit your CV and a cover letter outlining your relevant experience and qualifications by close of business on Tuesday, 22 April 2025. Apply through our Careers page. Applications via Indeed will not be monitored. Castelan is an equal opportunity employer, welcoming applications from individuals of all backgrounds and experiences. Due to the role's location, you must be able to travel. Unfortunately, we cannot accommodate visa sponsorship at this time. Join us at Castelan and take your career to the next level