Revenue Protection Analyst (6 Month Fixed Term Contract)
Revenue Protection Analyst (6 Month Fixed Term Contract)
Job Title: Revenue Protection Analyst (6 Month Fixed Term Contract)
Location: Chandlers Ford / Remote
Salary: £25,272
Hours: 40
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
Do you have previous experience in a revenue protection process? Are you skilled at identifying, investigating, and resolving revenue threats both internally and externally? If so, we have a great opportunity to join our Credit Risk team and we want to hear from you!
What does this role involve?
Working as part of the Revenue Protection team, you will support with the recovery of outstanding monies owed to Utilita. This includes liaising with customers and internal departments in relation to tampered meters.
Day to day, you will:
* Case manage raised enquiries regarding customer meters, which have abnormal activity alerts;
* Liaise with customers and arrange for engineers to visit properties to inspect meters;
* Organise a warrant officer visit to customer properties when we are unable to gain entry.
Who are we looking for?
You will have a strong knowledge of revenue protection processes, with the ability to proactively identify and implement improvements. You will have a methodical approach and be able to follow processes to make logical decisions. You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies.
What we can offer you:
* Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
* Career progression – we want our staff to build up and grow their careers with us.
* Time off – we give our staff access to 25 days annual leave plus bank holidays.
* Wellbeing – your wellbeing is very important to us.
* Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
* Employee Assistance Programme – giving you access to a dedicated GP line.
* Exclusive packages – we have access to a range of discounted offers.
* Giving back – we offer all our staff a paid volunteering day every year.
* Death in service – we pay three times your annual salary to your designated next of kin.
* Pension – we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household.
Utilita is committed to its operations to be net zero by 2030. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
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