Get started with your online application.
Join us in shaping the future of food and retail delivery at Deliveroo, where impact, innovation, and growth drive everything we do. Our innovative legal professionals don't just solve problems—we partner with the business to find creative solutions, think holistically, and help drive Deliveroo's mission forward while protecting our company and stakeholders.
You will join us as an Insurance and Claims Manager in our Insurance team based in London. You will play a critical role in helping the business to defend and manage contentious issues arising across its 10 markets while supporting the day-to-day management of Deliveroo’s global insurance programmes.
This role is based out of our London office; you will need to be on-site 3 days a week.
What will you be doing?
* Claims management
o Lead the defence and internal management of claims and other contentious matters with the support of others in the Legal team and business.
o Assist with the management and notification of claims, potential claims, complaints and incidents.
o Maintain and update the schedule of notifications/potential notifications to ensure that matters are proactively tracked and reviewed with our insurers, and any trends/wider risk management issues can be identified and escalated.
o Attend (internal and external) claims catch-ups, document discussions and follow up on agreed actions as appropriate.
* Renewal and programme management
o Assist with the collation of data for the purposes of the placement, management and renewal of our insurance programmes.
o Assist with the preparation of market presentation slides and other materials.
o Help manage any mid-term changes and policy endorsements, and arrange cover for any new risks, projects, events and locations.
o Help to arrange and document discussions with insurers and brokers.
o Review and check policy documentation, and maintain a comprehensive and complete insurance data and document archive.
* Stakeholder engagement and support
o Assist with insurance-related queries arising from business initiatives, commercial contract reviews and partner negotiations, and new projects.
o Provide general insurance support within Legal and to the wider business.
o Work to ensure that insurance is and continues to be embedded within incident response, business continuity and risk management policies and procedures.
* Other activities
o Undertake research into market conditions, local insurance requirements, applicable case law, etc.
o Work on ad hoc projects that arise from time to time.
o Provide administrative support, including checking and arranging payment of invoices.
What do you need to bring to the table?
* Excellent academics (minimum 2:1 degree or equivalent).
* At least 4 years of experience in a law firm or insurance industry setting.
* Strong risk and insurance knowledge, with the ability to provide practical, supportive, solution-oriented advice.
* A strong attention to detail while being able to see ‘the bigger picture’.
* An ability to effectively gather and analyse relevant data and information, identify any irregularities and present information clearly.
* Experience working in fast-paced environments.
* Be a confident communicator.
* Strong planning and organisational skills.
* Be a proven team player and a developing leader.
* Have a growth mindset.
About Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.
Please click here to view our candidate privacy policy.
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location.
* Some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Work Life
* Maternity, paternity and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home and a parent-friendly working culture.
#J-18808-Ljbffr