We are a telephone triage service who identifies a young person's emotional wellbeing and mental health needs to direct them to the most appropriate support service. We listen and advise families and other professionals with evidence based advice and information.
We arelooking forexperienced clinicians who are passionate about young people's mental health. You will have experience and knowledge in working with children and young people, an understanding of mental illness, child development and treatment pathways.
You will have a core profession; Registered Mental Health Nurse, Social Worker or other Allied Health Professional.
Responsibilities of the post:
The successful candidate will work in a team sharing duties and tasks within our 3 core functions,
1. NHS 111 - taking calls, triaging and signposting
2. Business As Usual - telephone triages
3. Screening - reviewing referrals to determine if triage is required.
You shoud have a wide range of knowledge in approaches to communicating and managing care with families, children and young people.
Have excellent communication skills and be able to enagage and control a conversation eliciting key information pertinant to the purpose of the call. This requires confidence and active listening.
Be proficient in computer and IT skills.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
The Single Point of Access operates between 08:00 and 18:00 and offers flexible working patterns to meet your needs and the needs of the service in line with the Trust blended working model. With 80% office & 20% agile/remote working to support your health and wellbeing
The Single Point of Access is based in Maidstone Studios, easily accessible by car and offers a range of facilities including a restaurant and ample safe parking.
We value team involvement in service improvement and your professional development.
The post-holder will be a graduate qualified health care professional (e.g. nurse, social worker, occupational therapist), or will have substantial CAMHS clinical experience and where appropriate will be fully registered with the appropriate professional or regulatory body (e.g. HCPC, NMC). They will have extensive clinical experience working with children and young people with emotional wellbeing and mental health difficulties. In addition, they will need to evidence that they are able to provide children, young people and their families with information and education thereby ensuring they have meaningful choices regarding interventions. They will need to demonstrate that they have a wide range of knowledge in approaches to communicating and managing care.
The SPA receives, and directs referrals from across Kent and Medway providing advice, information, consultation and support to all referrers and a range of other local services.
The SPA works closely with the CAMHS locality teams and aims to respond earlier to children and young people’s needs in order to help prevent, reduce or delay the need for more specialist interventions.
The service is driven by the principles underpinning the national CYP-IAPT programme (Children and Young People’s Improving Access to Psychological Therapies); evidence-based interventions, routine measurement of outcomes, access to high quality training and supervision for professionals and true co-production with children and young people.
Care pathway leads and practitioners ensure that a high quality, timely, accessible and evidence-based service is available to all children and young people who need it. This means establishing and maintaining excellent working relationships with the SPA, wider social, health and voluntary services.
The Single Point of Access recieves referrals for children and young people, with emotional wellebing and mental health difficulties, but has since expanded to include referrals for ADHD, ASC and Learning Disability, as well as taking 111 call for CYP who may be experiencing a mental health crisis. The referrals we recieve are for a broad range of challenges, and the post holder will be able to develop knowledge and skills in the areas of mental health, neurodevelopment and crisis response.
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system
This advert closes on Wednesday 26 Feb 2025