Job summary The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting the post-exposure treatment of serious infections. RIgS staff comprise a multi-disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for their specific topic area. Immunoglobulins and anti-toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are very busy with over 4000 calls annually. Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on Hpzone. As well as triaging calls the post holder will need to upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti toxins. Main duties of the job The post holder will need to liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales. Emergency orders also need to be processed in a timely manner. RIgS is also contactable via email so the post holder will need to manage multiple inboxes. In addition to the mailboxes the post holder will provide administrational support for the service by running daily/weekly and monthly reports. o Triage request for Pre-Exposure vaccine requests and process as appropriate.o Update the UKHSA Duty doctor pack as appropriate.o Assist with the development of request forms.o Input accurate recording of patient test results on related Hpzone enquiry.o Provide support in the event of a product recall to ensure all requested information is available in a timely manner.o Communicate and engage effectively with a range of people, including internal and external staff and stakeholders.This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Date posted 24 October 2024 Pay scheme Other Salary £29,737 to £34,453 a year per annum, pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 919-LT-310572-EXT Job locations Colindale 61 Colindale Avenue London NW9 5EQ Job description Job responsibilities For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. Selection Process Details This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities as outlined in the essential criteria. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the 4 listed essential criteria, which have been selected from the Job Description. An Application form (Employer/ Activity history section on the application) A 500 word Statement of Suitability. This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. If you are successful at this stage, you will progress to interview and assessment Please do not exceed 500 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (competency based) You will be invited to a single face to face interview. Knowledge, skills & abilities will be tested at interview Interviews dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is based at Colindale. Please note hybrid working is not available for this role. Eligibility Criteria External- Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice. Job description Job responsibilities For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. Selection Process Details This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities as outlined in the essential criteria. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the 4 listed essential criteria, which have been selected from the Job Description. An Application form (Employer/ Activity history section on the application) A 500 word Statement of Suitability. This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. If you are successful at this stage, you will progress to interview and assessment Please do not exceed 500 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (competency based) You will be invited to a single face to face interview. Knowledge, skills & abilities will be tested at interview Interviews dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is based at Colindale. Please note hybrid working is not available for this role. Eligibility Criteria External- Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice. Person Specification Qualifications Essential Educated to degree level/NVQ level 6 in relevant subject (e.g. business administration or healthcare administration) or equivalent level of qualification and/or equivalent experience Knowledge and Experience Essential Significant administrative/secretarial experience including developing, implementing and maintaining office systems and handling sensitive information Skills/Capabilities/Behaviours Essential Ability to use finance systems and support financial analysis for reports Follow relevant policies, procedures and legislation to complete your work Person Specification Qualifications Essential Educated to degree level/NVQ level 6 in relevant subject (e.g. business administration or healthcare administration) or equivalent level of qualification and/or equivalent experience Knowledge and Experience Essential Significant administrative/secretarial experience including developing, implementing and maintaining office systems and handling sensitive information Skills/Capabilities/Behaviours Essential Ability to use finance systems and support financial analysis for reports Follow relevant policies, procedures and legislation to complete your work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name UK Health Security Agency Address Colindale 61 Colindale Avenue London NW9 5EQ Employer's website https://www.gov.uk/government/organisations/uk-health-security-agency (Opens in a new tab)