BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
* Respond to internal and external enquiries via email and phone in a timely manner
* Input UK and Export orders via email, over the phone and our electronic ordering system
* Manage and update customer accounts including new accounts in our internal and WMS system
* Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
* Keeping the CRM ,Smartsheet updated and working with reports on Power BI
Supporting the Customer Service Manager with any other duties & managing their workload while on vacation, these responsibilities will include:
* Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals
* Dealing with Export documentation for shipping & customs clearance
* Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market
* Updating and following up tasks in the CRM
* Managing in-house account special orders
Training & Experience
Experienced in using MS excel for reporting
* At least 5 plus years’ experience in a Customer Service role
* Experience and confidence to communicate with customers & prospects over the phone
* Experience in using a CRM system, Smartsheet and Power BI
* Experience within the automotive aftermarket sector
* Fluent in English
Confident Communicator and senior experience in Customer Service
Competitive Salary : We’re open to tailoring the job offer to fit your skills and experience.
Environment: Work from our modern Swindon offices.
Growth Opportunities: Be part of an ambitious, fast-growing company.
Supportive Team: Join a close-knit group that values fresh ideas, innovation and teamwork
Workplace pension
28 days holiday (including bank holidays)
On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
Increased holiday for long service.
The role is based in our Swindon office and will be required to work in the office Monday to Friday – 9am to 5.