Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph Why join this opportunity? This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances. Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions. Role Details: Location: Leamington Spa Contract: Temporary, Ongoing Working Hours: Full-time, Monday to Friday (office-based, 5 days a week) Salary: Up to £14ph Your role in a nutshell: Customer-focused interactions : Manage inbound and outbound communications via the dialler system, supporting pre-litigation and litigation processes. Negotiation & assessment : Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable. Compliance-driven work : Adhere strictly to regulatory guidelines and company compliance policies. Problem-solving mindset : Use your expertise to ask open questions and challenge information where necessary. Complaint handling : Act as the first point of contact for customer complaints, recording details with precision. Collaborative approach : Work closely with third parties to achieve the best possible recovery outcomes. What you'll bring to the table: Exceptional communication skills and the ability to navigate sensitive situations with tact. A strong eye for detail, ensuring accuracy in all aspects of your work. The ability to prioritise effectively, handling pressure and changing deadlines with a positive attitude. A willingness to learn and develop, paired with initiative and the ability to work independently and collaboratively. Confidence in problem-solving and a proactive approach to challenges. What's required to succeed? Immediate availability to start work. Willingness to complete DBS and credit checks. A hardworking, organised, and professional character. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.