About Us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, and Green Flag. DLG's growth is supported by our three lines of defence which develops, implements, and maintains risk management policies, procedures, tools, and framework for us. We are currently recruiting for Senior Risk Managers for our Chief Controls Office who are part of the first line supporting risk assessment, reporting, and embedding.
What you’ll be doing
Direct Line Group (DLG) has created a new Chief Controls Office (CCO) within the first line of defence as part of a groupwide risk and control transformation programme that is now in its second year. This provides a unique opportunity to be part of a group of skilled risk professionals that are redeveloping the end-to-end risk and control framework, which includes launching new RCSAs, control testing, a new integrated risk management system, as well as rebuilding risk management capabilities across the first line and positively influencing a robust risk-aware culture across DLG.
Key Accountabilities
* To lead on risk management in the assigned business area, acting as a key partner to the Executive/SMF by enabling the business to understand their control environment, relative risks, and drive a culture of action planning and remediation resolution.
* Ensuring DLG fosters a culture of risk awareness and controls.
* Extensive experience in leading delivery of risk frameworks, control reviews, and risk profile design and delivery.
* Ability to define key actions and lead pieces of work that support CCO and the wider business.
* Drive the root cause resolution of control failures and gaps in the business functions risk and control profile to continually strengthen the risk and control environment and outlook of the function, protecting customer and business outcomes.
* Developing methods to identify key risks that may impact our operations, the delivery of the DLG business strategy, or present a threat to our group risk appetite or compliance status.
* Building relationships at every level, with excellent stakeholder management skills, influence, and drive decisions/actions across senior stakeholders and up to executive level.
* Communicate complex topics in a relevant and simple way, with excellent written and verbal communication skills.
* Successfully manage multiple conflicting critical priorities at once, ensuring stakeholder alignment and delivery date achievement, both in time and quality outputs/outcomes.
* Impactful presenting skills, through gravitas and knowledge to drive the right customer and business outcomes.
* Drive first line risk and assurance governance objectives, ensuring accurate management information and reporting.
* Ownership of Workiva (risk system) and data inputs, ensuring risk teams have the right capability and necessary skills training to provide quality outputs.
* Developing and delivering reports that provide a real-time compliance ‘dashboard’ for use at all levels of the organisation and enables tangible and visible risk reduction.
* Keeping up with emerging technologies, industry trends, and regulatory change.
* Leading and mentoring a team of Risk and compliance specialists, facilitating teamwork dynamics and interactions with the business.
* Driving collaboration across risk functions, operational teams, and change programmes to ensure the appropriate technical capacity, capability, and knowledge sharing is in place.
* Managing and maintaining relationships with senior stakeholders within DLG and externally – with suppliers, partners, etc.
* Awareness of audit and testing assurance programmes and ensure business is aware and taking action to support regulatory requirements as well internal standards and policies.
* Working closely and collaboratively with the Central Control Testing & Assurance Teams, as well as the Central Policy, Framework and Reporting Team within the Chief Controls Office.
What you’ll need
* Significant Risk and Controls experience in a highly regulated business environment, ideally gained in the Insurance industry.
* Ability to undertake risk deep dives including process review, root cause analysis, impact assessment, and risk response.
* Experience in leading, managing, and delivering governance, risk, and assurance initiatives and embedding frameworks.
* Strong collaboration, conflict resolution, influencing and negotiation skills.
* Demonstrated ability in strong verbal and written communication skills to interface with both technical and non-technical stakeholders.
* Ability to engage people through leading by example and cultivating an integrated risk culture of transparency and curiosity.
Ways of working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
What we’ll give you
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model. Our core benefits include:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Up to 20% bonus
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
* Private Healthcare
* 30 days annual leave
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more!
Being Yourself
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.
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