Neway are currently looking for a Customer Communications Advisor /Officer to join our client based with Conwy County Borough Council.
This role is starting asap working full time, initially for a 6 month contract.
Job Purpose:
To provide first point of contact resolutions to customers by either responding to and resolving their enquiries and tracking service requests to colleagues as appropriate. Ensure our customers have access to high quality customer-focused services by dealing with all requests professionally and in a timely manner in accordance with the agreed timescales.
You will provide support to our customers by phone, email and also via video appointments.
To maintain a high level of customer care. To understand, support and advise a wide range of Customers who contact the Environment, Roads and Facilities Department through all channels of communication