Worcestershire Acute Hospitals NHS Trust
Specialty Medicine, Worcestershire Royal Hospital
Full Time 37.5 hrs
Permanent
An exciting opportunity has arisen for a Ward Clerk on Avon 3, a 20 bedded mixed speciality medical unit at Worcester Royal Hospital. Our specialities are Endocrinology and Infectious Diseases.
The ideal candidates will preferably have experience of working within a hospital environment. This post is aimed at an individual who has a willingness to learn, enjoys being busy, and likes a challenge.
You will have a flexible approach to this role to enable the needs of the service to be met. The ability to organize your workload and meet deadlines is essential.
This post often involves being the first point of contact for patients, relatives, and visitors, and a calm, sensitive, friendly attitude is paramount.
You will be a core member of the team and need to be robust and dynamic to meet the demands of your role; only the most motivated, enthusiastic, and adaptable candidates should apply.
You will work as part of a motivated caring team and be seen as a valued member of staff.
For further information or to arrange an informal visit please contact:
Rupert Proctor, Ward Manager
Telephone: 01905 760597
Email: rupert.proctor1@nhs.net
Main Duties of the Job
* Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine, and answering initial questions pending Ward Manager being available.
* Making arrangements for patient discharge, including transfers to other hospitals and wards, and booking transport.
* Checking case notes, tidying, and preparing them for scanning at the scan centre.
* Answering several phones on the Ward in a professional manner and conveying messages to the appropriate person.
* Photocopying, scanning, and ordering paperwork required for the Ward.
* Submitting audit data.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex-positive employer.
Person Specification
Experience
* Previous clerical or reception experience preferably in a hospital environment or customer service environment.
* Basic inputting and keyboard skills.
* Previous ward clerk or clerical team assistance experience.
* Familiarity with patient administration information systems.
* Ability to manage own workload and work on own initiative.
* Ability to work alone and as part of a ward team.
* Able to work flexibly and provide cross cover within specialty medicine.
Qualifications
* e.g. GCSE English and Maths A-C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Worcestershire Acute Hospitals NHS Trust
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