Job description
Competitive salary with unlimited bonus potential.
We are looking for experienced Travel Consultants to join our successful teams in our branches.
You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.
Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
1. Build and maintain relationships with customers
2. Identifying and meeting customers’ needs
3. Use social media to promote offers, generating customer engagement and sales leads
4. Participating in promotional events and activities to increase exposure of the branch
5. Achieving individual and team sales targets
6. Assisting with the day-to-day operation of the branch
7. Willingness to participate and deliver training appropriate to own development
8. Effectively performing administrative duties and follow processes accurately
What competencies we are looking for?
9. Ability to work towards individual Travel Consultant targets and team sales targets
10. Excellent communication skills and customer service experience
11. Good accuracy and numerical skills
12. Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
13. Competent IT Skills
What experience we are looking for?
14. At least 1 year experience as a Travel Consultant
15. A proven sales record
16. Passionate about travel and tourism
17. Excellent travel product knowledge with a good working knowledge of tour operator systems
18. Good sales and presentation skills
19. Customer focussed
20. Problem solving
21. Team player
22. Good organisational and time-management skills
23. Excellent communication skills
24. A recognised travel qualification (desirable)