Central Referral Unit Co-Ordinator (NHS AfC: Band 3) - Customer Service - Kent Community Health NHS Foundation Trust
Kent Community Health NHS Foundation Trust – Dover, Kent
Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you’re the first point of contact for our clients. When our clients contact our service, you’ll be the voice at the end of the line. It’ll be up to you to assess their needs and signpost them to the most appropriate service.
What will the role involve?
1. Handling/ making inbound and outbound calls from members of the public and healthcare professionals
2. Providing appropriate responses and advice to clients
3. Ensuring a high level of customer care is always provided
4. Escalating calls when required
5. Attend and contribute to team meetings
6. Build relationships with colleagues to enhance the team working environment
Previous experience is welcome but not essential; just a willingness to learn and respond well to feedback. We provide full induction training, regular coaching, and the support and encouragement needed to get you off to the best start. We also offer a generous NHS pension, annual leave entitlement, and a competitive pay framework to progress through. This role is based between the Cairn Ryan Centre in Dover and home-working.
So, if you’re customer-focused, empathetic, and up for a new challenge, then we would love to hear from you!
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this, we need outstanding people who share our values: Compassionate, Aspirational, Responsive, Excellent.
We know a commitment to equity, diversity, and inclusion leads to better patient care and a happier workforce. We pride ourselves on being diverse and welcome applications from people with varied backgrounds, perspectives, and experiences.
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients, and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
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