To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients. Greet people in a professional and courteous manner Be proficient in all reception duties Pass on relevant information and answer queries Assist people to access the services they need Have a thorough understanding and knowledge on all of the Practice procedures Work in accordance of written protocols Undertake a variety of reception duties to assist in the smooth running of the Practice Have a lead area of duties, as designated and communicated by the Assistant Practice Manager Answer the telephone as a priority Take messages accurately and pass on in a timely manner Greet and direct patients and visitors Organise the appropriate translators in a timely manner Utilise electronic communication processes Book/Cancel appointments Organise home visit requests Open paper mail, date stamp immediately and sort accordingly Forward any queries relating to prescriptions to the Pharmacist/Medicine Coordinator Give out pathology results to patients as and when required Register new patients and temporary residents Respond to the needs of GPs, Nurses and Pharmacist to enable efficient clinics Input and extract information from the Practice computer system Update the clinical system with information Provide summary of patient records as and when requested Receive and register new patients Arrange new patient health checks Action change of address notification Any other filing, record keeping and distribution of documents as appropriate Effectively liaise with the Practice, Primary Care Organisations, Patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMIS Web and other IT systems To fulfil the role of Practice Champion for a named area such as veterans, diabetes etc Monitor and check tasks and workflows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient workflow Demonstrate duties to new or less experienced staff Resolve job related issues, including patient documentation and help resolve minor problems Photocopying Dealing with mail internal and external Initiate health promotion checks (e.g. Quality indicators, Recalls, IHD clinics, Asthma) Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness To work as part of the Practice team and become involved in staff training of IT skills as necessary Any other reasonable duties requested by the Practice Manager or GP