Job summary We are seeking an enthusiastic and experienced administrator to join us whose primary function will be to manage referrals via a variety of media from GPs, hospitals, specialist teams and Adult Social Services via various referral systems for the Penwith Integrated Community Team as well interacting with patients, carers and other health and social care professionals. The integrated team comprises Penwith Community Nurse Team, Penwith Community Rehabilitation Team, Penwith Home First Team and Penwith Community Matron Team. The integrated team covers the local area including Hayle, Marazion, St Ives and Penzance and surrounding areas. The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role. If you have excellent communication and organisational skills and would enjoy working within a busy team we look forward to hearing from you. Experience of working administratively within healthcare/NHS preferred. The post holder will be based at Hayle Community Centre. Main duties of the job The post holder will interrogate a number of health and social care systems to gather relevant information aimed at enabling qualified staff to appropriately triage an assessment visit. The post holder will feedback to the referrer as well as providing relevant information to the integrated team. The post holder will register and discharge patients to the relevant CFT system. The post holder will be expected to maintain the highest levels of confidentiality and carry out relevant administrative duties as required. About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro Rata Contract Permanent Working pattern Part-time Reference number 201-24-795 Job locations Hayle Community Centre 58 Queensway Hayle TR27 4NX Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Education / Qualifications and Relevant Experience Essential GCSE Maths and English at grades A-C or equivalent NVQ level 3 Administration or equivalent experience in a relevant subject Desirable RSA level 3 Administration or equivalent experience in a relevant subject Experience Essential Experience of communicating with a range of people Experience of working to tight deadlines Experience of working within an administrative setting Desirable Healthcare/NHS administration experience Knowledge and Abilities Essential Able to work under pressure Ability to work using own initiative and as well as being team player Desirable Knowledge of CFT IT systems, e.g. RiO, Strata. Skills and Aptitude Essential Time management and ability to prioritise own workload Computer literate with a good working knowledge of Microsoft Office Person Specification Education / Qualifications and Relevant Experience Essential GCSE Maths and English at grades A-C or equivalent NVQ level 3 Administration or equivalent experience in a relevant subject Desirable RSA level 3 Administration or equivalent experience in a relevant subject Experience Essential Experience of communicating with a range of people Experience of working to tight deadlines Experience of working within an administrative setting Desirable Healthcare/NHS administration experience Knowledge and Abilities Essential Able to work under pressure Ability to work using own initiative and as well as being team player Desirable Knowledge of CFT IT systems, e.g. RiO, Strata. Skills and Aptitude Essential Time management and ability to prioritise own workload Computer literate with a good working knowledge of Microsoft Office Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cornwall Partnership NHS Foundation Trust Address Hayle Community Centre 58 Queensway Hayle TR27 4NX Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)