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Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Workflow Client Service, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job Responsibilities
* Communicate vision and strategy for the product area
* Form and lead productive client relationships with firm-wide stakeholders in lines of business
* Gather and prioritize new product requirements through discovery and curation sessions
* Form technology product roadmap
* Manage and prioritize the backlog of product enhancements, feature requests, production stability, and non-functional delivery
* Coordinate feature validation efforts with key stakeholders
* Communicate effectively with technologists, stakeholders, and senior management
Required Qualifications, Capabilities, and Skills
* Prior experience with ServiceNow modules and product understanding
* Successful track record for bringing products and capabilities 'to market'
* Experience with roadmaps, milestones, and scoping/estimation
* Demonstrated experience with partnering across teams to deliver on desired outcomes
* Experience working in agile delivery teams
* Critical thinking (anticipates problems and establishes methods to mitigate)
* Strong analysis and visualization skills including data-driven solutions
* Stakeholder management
Preferred Qualifications, Capabilities, and Skills
* Demonstrated prior experience working in a highly matrixed, complex organization
* ServiceNow Business Continuity Management module
* ServiceNow experience or certifications
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