Responsible for setting up and maintaining accurate offender and victim
information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between
offender management, victims, interventions, service providers and external
agencies and partnerships to enhance positive outcomes, manage risk, and
reduce reoffending.
Prepare, maintain and collate case and other records, files and management
information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate
manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry
service
Act as single point of contact within unit for specialist area of work as
required
Deal fairly, effectively and firmly with a range of Service users, some of
whom may be in crisis, distress or who may display inappropriate or
aggressive behaviour, and to seek appropriate support in accordance with
the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the
implementation of the Sentence Plan.
Carry out enforcement administration as required
o Scanning and archiving data, some of which is sensitive and highly confidential. Must have proven proficiency in ICT skills across the full range of Microsoft Office applications. Vetting level EHL1 as mand...