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Detailed job description and main responsibilities
Summary of main responsibilities:
* To be a pro-active member of the Information Management & Technology (IM&T) department, contributing ideas and suggestions for improvement.
* Effectively managing the change process within projects, for the IM&T department, from initiation to go live on a number of allocated projects.
* Facilitating the smooth adoption to new technologies into clinical settings.
* Ensuring that there are effective communications with all stakeholders and that any clinical views or concerns are fully understood and addressed effectively.
* Working within the principles of a PRINCE2 environment.
* Influencing the care of Service Users and Carers, improving efficiencies and reducing costs by ensuring that benefits associated with projects are fully realised.
* Providing support to junior members of the PMO.
* Being central to the continual development of the PMO and its functionality.
* To act as a conduit between the IM&T and clinical services.
* To be visible, available and supportive to clinical colleagues and all stakeholders.
* To represent the IM&T at relevant internal and external events as required.
* To work in collaboration with project managers and others who are leading on projects.
Person specification
Education / Qualifications
Essential criteria
* Educated to degree level or equivalent experience.
* Registered Nurse or Allied Health Professional.
* Evidence of commitment to life long continual development.
Desirable criteria
* Health technology related qualification.
* Project Management / Change Management / Quality Improvement qualification.
* Recognised management / leadership qualification.
Experience
Essential criteria
* Experience of delivering digital projects or clinical change/quality improvement within mental health services.
* Experience of leading or supporting on projects involving stakeholders from a number of different disciplines, in order to improve the quality of care.
* Proven ability of delivering clinical changes.
* Previous experience of project management or quality improvement within a clinical area.
* Experience of working with complex information and using persuasive and effective negotiating skills in connection with information.
* Experience of managing complex change in clinical surroundings and achieving expected benefits.
* Extensive experience in the planning and delivery of significant organisational/clinical change.
* Extensive experience of process mapping and service redesign.
* Experience of group facilitation.
* Experience of acting as a role model for others in embracing change and driving improvements in care.
Desirable criteria
* Experience of working on digital project implementations.
* Experience of using key health technologies, such as Electronic Patient Records.
* Experience of representing your department/service/area of expertise.
* Experience of managing projects using recognised project management methodologies.
* Experience of managing change using recognised change management methodologies.
Knowledge
Essential criteria
* To have appreciation of best practice techniques for the delivery of clinical change.
* Sound understanding and knowledge of change management concepts such as process mapping, process redesign, stakeholder expectation management.
* Understanding of the current NHS mental health strategies and action plans.
* Knowledge of the use of clinical systems in practice.
* Understanding of how mental health services operate.
Desirable criteria
* Understanding of the current NHS mental health challenges.
* Knowledge of GMMH project management and staff management policies and procedures.
* To have knowledge of NHS Data and Digital Technology standards and strategies (What Good Looks Like, Data Saves Lives, The Digital Health and Care Plan).
Skills and Abilities
Essential criteria
* Excellent verbal and written skills (with the ability to train and deliver presentations, and the ability to write clear, concise reports).
* Ability to provide and receive highly complex, sensitive or contentious information and to present this information to multi-disciplinary groups.
* Ability to communicate to a wide range of Stakeholders at all levels, including external organisations.
* Good organisation skills, with the ability to work under pressure and to deadlines.
* Proven ability to manage change with multi-faceted teams.
* Excellent communication skills.
* Excellent negotiation and influencing skills.
* Excellent change management skills with clear understanding of appropriate techniques.
* Ability to produce and present clear and concise reports.
* Ability to readily identify, embrace and deliver change in highly contentious or sensitive environments.
* Ability to be able to change focus quickly in response to changing demands.
* Ability to maintain focus and deliver successfully in light of continual interruptions.
* Ability to develop good working relationships with staff of all disciplines and at all levels.
* Using initiative, prioritising workload and managing competing demands.
* Ability to solve complex problems and take appropriate actions.
* Ability to analyse data and use results to make recommendations and influence decisions.
Desirable criteria
* Demonstrable leadership skills.
Qualities and Attributes
Essential criteria
* Self-confident and motivated individual, with the ability to enthuse and motivate others to succeed.
* Team player, open and honest.
* Self-reliant and able to deal with a high degree of ambiguity.
* Capacity and ability to operate and think laterally.
* Flexible and adaptable attitude to working.
* Resilient and persuasive.
* Ability to work under pressure to tight deadlines and prioritise conflicting tasks.
* Ability to learn and apply new skills to different subject areas.
* Ability to work effectively within a team or under own initiative.
* Positive attitude towards learning and development, demonstrated by a record of CPD (Continued Professional Development).
Desirable criteria
* Evidence of innovative and thought-provoking idea generation.
* Proactive in developing knowledge and applying to practice.
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