Job Description
To support our expanding business, Magdalene is seeking an experienced Specialist Engineer to join our NOC team on a 24/7 rota in Wokingham - Hybrid (Office and home).
The role
This key customer-facing role involves providing professional expertise in managing the strategic network and ensuring seamless service handover. The role also includes project delivery support, issue resolution, and proactive communication with customers and users. If you have strong interpersonal skills, technical proficiency, and enthusiasm, this opportunity could be a great fit for you. Join us and make a difference in our dynamic work environment
Who are we?
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Key Responsibilities
1. Undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible)
2. Take an overall pro-active responsibility for the technical support / issues arising within the network environment,...