Job Description
* Ensure that Guest expectations are met as a minimum and exceeded where appropriate
* Promote the hotel & its services in a positive manner;
* Maintain Check In/Out of guests by following Hotel procedure including completion of registration requirements and allocation of rooms;
* Maintain procedures for cash handling, telephone bookings, admin etc;
* Maintains safe and clean reception area by complying with procedures, rules, and regulations;
* Promptly dealing with guest enquiries, requests and complaints;
* Liaising with all departments to ensure a positive guest experience i.e. Transport, Housekeeping;
* Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs;
* Contributes to team by accomplishing tasks / requests as required;
* Promptly report maintenance issues;
* Upsell as required to maximize revenue;
* Maintains security by following procedures; be aware of security protocol in case of emergency;
* Attend and actively contribute at team meetings;
* Ensures continued knowledge development of themselves;
* Flexibility to work various shifts including Night shift
* Ensure daily tasks are carried and any issues are handed over
* Ability to prioritize
Adhere to company guidelines on all staff policies such as Dress Code & Appearance
We are looking for a part time hotel receptionist to join our hard-working team.
The ideal candidate must be confident, enthusiastic, positive and a customer focused individual who is able to work on their own and as part of a team.
Be well organized, able to prioritize tasks and comfortable working to time constraints. Have the ability to remain calm and customer friendly under pressure, have an excellent telephone manner, be outgoing and able to build relationships at all levels.
Being the face of the company on a day-to-day basis, you should be presentable, professional and customer focused at all times.
The role will include shift work, evenings and weekend. Depending on the needs to the business, shifts will change weekly so flexibility is essential. Salary is payable at the national minimum wage.
Night Cover will be required.
Key Responsibilities:
Delivering a constant, outstanding guest experience.
Prompt and courteous check in and checking out of guests.
Respond to a variety of guest requests in an efficient manner.
Be well-informed and obtain the ability to pass on information about the hotel and its surroundings. To encourage and develop a good working relationship with the other departments.
Skills and personal characteristics:
Team player with strong verbal and written communication skills.
A passion for delivering a great customer experience.
Experience of working in a similar role within customer services.
Positive and enthusiastic attitude.
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