CRG are seeking an experienced Operations Assistant to join a Drainage specialist team. As an Operations Assistant, you will play a crucial role in supporting the operational efficiency of this department, working closely with Sales Managers and Engineers. Previous industry experience or knowledge of Drainage, would be desirable. Job Summary: Responsible for job scheduling, diary management, fully utilising the CRM System in consultation with the Operations Manager. Plan, schedule and review workload and manpower to ensure targets are being met on a cost-effective & profitable basis. Managing the Operations Department email inbox, complete actions as required. Planning the routes of the company fleet, focusing on cost and efficiency Key point of contact for customers and Cleaning Technicians. Assist the team to co-ordinate the activities that affect operational decisions and business requirements such as stock, vehicles, technicians, sub-contractors. Provide guidance to Technicians about creating a detailed work schedule based on strict timelines. RAMS amendments and circulation. Issuing contract post job reports and Decontaminate Certificates (template amendments and circulation). Communicate any changes in delivery dates to relevant parties. Purchase materials and services required for job delivery in consultation with the Operations Manager. Knowledge, Skills and Experience Required Good level of Maths and English. A minimum of 2 years office administration experience, and preferably 1 year experience in Customer Service Exposure to working within an Operations department or knowledge of Operations would be beneficial. Knowledge of general IT systems and applications including spreadsheets, word processing and databases. Experience in maintaining comprehensive records. Ability to prioritise workload, time management and dealing with conflicting priorities. Ability to communicate effectively both internally and externally at all levels. Ability to compose and produce standard reports. Ability to deal sensitively and appropriately with confidential information. Ability to undertake routine calculations. Benefits: Company pension, Free parking, Health & wellbeing programme, On-site parking and Private medical insurance Education: GCSE or equivalent (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person If you are interested in this role, please contact Max on the phone number provided, or TEXT your NAME, JOB TITLE and POSTCODE