Total Staff Services are recruiting a Facilities Team Leader for our client based in Oxford. You will be experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do. You will be accountable for a small team of Facilities Team Members, helping to maintain a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuirng your team provide a world class service.
* Support the Facilities Manager to build and develop a motivated, engaged, and high performance team
* Support the routine activities of your team, including delegating tasks and setting targets
* Supporting the training and development of your team members to help them reach their potentital
* Take accountability for your teams responsiveness in solving problems
* Take accountability for your teams performance, actively participating in performance management conversations and personal development plans
* Assume Facilities Team member duties when the Facilities Manager is on shift
* Ensure compliance checks are done correctly and on time
You will lead and motivate your team to:
* Provide general maintenance assistance throughout the properties, such as taking deliveries, moving furniture and maintaining the grounds
* Solve all sorts of basic maintenance issues with a can do attitude, this could involve fixing doors, painting walls, cleaning the courtyard or changing light bulbs
* Assist the facilities engineering team in keeping the properties in excellent condition
* Conduct regular building checks to make sure that the buildings are clean, safe and secure
* Help to deliver the sustainability strategies to provide net zero carbon accomodation and create resilient, resource-efficient assets to do so
What we are looking for in you:-
* Must have a full UK drivers license
* You will have general knowledge or experience working within maintenance, e.g minor electrical, decorating, plumbing, joinery work
* You will be able to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
* You are able to maintain exceptional customer service
* You are able to manage the competing demands of compliance and delivering world class experience for the students
* You can delegate tasks fairly, bearing in mind your team's strenghts and weaknesses
* You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone and gesture
* You have great time management and organisational skills, with the ability to work to tight deadlines
* You remain calm and ficussed, even in difficult or pressurised situations
* You are detail-orientated, nothing escapes your eye
* You are confident working both on your own or as part of the team
* You understand and respect the diversity of others cultures, beliefs and backgrounds
In return:-
* A discretionary annual bonus so you can share in the company's success
* 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
* A generous pension scheme - emplyer contributions between 5% and 11% depending on how much you save
* Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a wellbeing platform and a gym benefit that you can share with your family and friends
* Enhanced Family leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Lots of other great benefits
Salary 33000
37.5 hours per week 5 days out of 7 between the hours of (Apply online only), weekeneds will be required on a rota basis.
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