Reporting to: Operations Department About Noli: Noli is a Beauty Tech startup backed by L’Oréal Group, founded in 2024 to solve one of the biggest pain points in the beauty industry: helping users find the right beauty products for their needs. Based in London (Holborn), Noli is on an exciting growth journey in the online beauty space. At Noli, our vibrant culture drives everything we do – we’re ambitious, curious, and deeply committed to empowering our team and our users. We put people first, embrace innovation, and foster a creative, inclusive environment where everyone thrives. The role: The 3PL Fulfilment and Transport Lead will be responsible for overseeing our third-party logistics (3PL) partnerships, managing fulfilment center operations, and optimizing transport logistics to meet our high standards for speed and reliability. This role demands a detail-oriented, data-driven professional with strong communication skills and a deep understanding of e-commerce logistics. Key Responsibilities: • 3PL Management: o Oversee 3PL partnerships, ensuring they meet KPIs for order accuracy, lead times, and customer satisfaction. o Conduct regular performance reviews and initiate corrective actions with 3PLs when targets are not met. o Negotiate contracts and pricing with 3PL providers to optimize costs while maintaining high service standards. o Manage daily operations within fulfilment center(s), coordinating inbound and outbound shipments. • Transportation & Last-Mile Logistics: o Work closely with carriers and 3PL partners to ensure on-time delivery for all shipments. o Oversee last-mile logistics, ensuring timely and accurate deliveries to customers. • Process Improvement & Reporting: o Continuously analyze and improve fulfilment and transport workflows to drive efficiency. o Develop and maintain dashboards and reports to track key logistics metrics. o Lead initiatives to scale fulfilment and transport operations as the business grows, including peak season planning. • Cost Control & Budgeting: o Track and manage fulfilment and transport costs to stay within budget. o Identify and implement cost-saving opportunities without sacrificing service quality. Requirements for the role: o Demonstrable experience in logistics, supply chain, or e-commerce fulfilment, with experience in a leadership role within a D2C e-commerce or retail environment. o Technical Skills: Strong proficiency in inventory management and logistics software. Familiarity with WMS and TMS platforms is a plus. o Analytical Ability: Excellent analytical skills with a data-driven approach to problem-solving. o Communication: Strong verbal and written communication skills, with the ability to work cross-functionally and manage external partnerships. o Project Management: Proven experience leading projects with multiple stakeholders in a fast-paced environment. o Adaptability: Comfort with a dynamic startup environment, and able to adjust to rapidly evolving demands. About our Noli culture: At Noli, our vibrant culture is the heart of everything we do. We believe in creating an environment where innovation, curiosity, and empowerment thrive. Our values define us and shape the way we work together to transform the beauty industry. • Founded for the People: We put our users at the centre of everything. We constantly learn from them, challenge biases, and adapt our products to meet their unique needs. • Boundlessly Ambitious: We believe in limitless potential. Our team sets high expectations and pushes boundaries to achieve great things. • Relentlessly Curious: The beauty industry is always evolving, and so are we. We embrace new technologies and stay connected to the latest trends to keep us ahead of the curve. • Positively Glowing: We’re passionate about inspiring each other and bringing light to the beauty world. Our energy is contagious, and it fuels our creativity. • Empowered: We empower doers with radical ownership. We eliminate stagnation and encourage innovation by giving our team the freedom to experiment and create. • Unique & United: We celebrate diversity in all its forms. We value different perspectives, foster mutual care, and strive to be better, together. Join us at Noli and help us redefine the beauty experience .