Our Customer Account Advisors assist our customers, some of whom are in vulnerable situations, with a range of queries relating to rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey. About the role We are looking for 3 Customer Accounts Advisors, (2 full time, (35 hours and 1 part time, (17.5 hours), to join our team on a 12-month fixed-term contract. The Customer Accounts team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm and offers hybrid working opportunities. The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future. What we’re looking for Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn’t essential. We know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.You will be a talented communicator with the ability to manage challenging conversations while delivering a great service. You will find working to targets exciting and motivating. Desirable experience: Proven experience of working in a customer service environment. Experience of debt prevention, collection, and recovery. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Experience of dealing with customers sensitively in difficult situations. Knowledge of welfare benefits. Previous experience in a target driven environment. Experience of using contact centre systems and/or live chat services. Essential qualification Level 2 (C or 9-4 GCSE or equivalent) English and Maths. Location Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively work in both an office and a home-based environment. If you feel you have what we are looking for then we would love to hear from you The first step is hitting the 'apply’ button and submitting your application online by uploading your CV and cover letter. As part of our application process, you will be required to complete a short video where you will be asked to answer questions. You must complete the video using a mobile device or laptop by midday on Monday the 3rd of March 2025.