A new and exciting opportunity has arisen for substantive recruitment as a General Service Manager within the Division of Clinical Support Services based at Aintree Hospital.
There is 1 post available within Outpatient Services.
Reporting to the Head of Outpatients, the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific strategic plans, contributing to the Division’s overall strategies and objectives.
The General Service Manager will drive improvements in operational performance and planning within the service, advising the Head of Operations, Clinical Director/Clinical Leads, and Lead/Senior Nurse/AHP as necessary.
The post holder will work closely with other Care group leads within the Division, colleagues across other divisions, and external partners to enable the achievement of the Trust’s objectives.
Key Responsibilities:
1. Assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/several small budgets, and contributing to writing local policies.
2. Monitor existing patient-centered clinical operational strategies and plans, ensuring that systems and processes are in place and adhered to.
3. Lead and be accountable for the operational delivery of clinical services.
4. Support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.
5. Oversee the service level budgets and ensure that the financial requirements of the service are effectively managed.
6. Manage workstreams to ensure achievement of the QEP target for the speciality/specialities.
7. Have line management responsibility for the staff at Band 7 and below within their speciality area, which is not limited to administrative and clinical teams.
Service Delivery and Performance Management:
1. Have oversight of the Outpatient Administrative Services overall budgets and take the lead on budget lines and financial performance within the service.
2. Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads, and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place.
3. Work with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population.
4. Exhibit business leadership to the service, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.
5. Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.
6. Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the ongoing development of patient-centered care and cost-effective use of resources.
7. Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation, or insights.
Clinical Governance/Quality:
1. Ensure the provision of high-quality, reputable, and reliable care for the identified area into the future.
2. Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.
3. Help to define the governance structure and have an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk.
4. Take the lead for these systems and policies for a delegated single service.
5. Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent recurrence of similar events.
6. Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution-focused approach to review, ensuring that lessons are learned and shared.
This advert closes on Monday 16 Dec 2024.
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