SpecialEffect is an award-winning UK charity that exists to help people with severe physical challenges to get more out of life by giving them access to video games and technology. Known as The Gamers’ Charity, the games industry and gaming communities are at the heart of both our work and those who make that work possible – our invaluable supporters.
The CRM and Data Protection Manager is a new role, that will be an integral part of SpecialEffect’s Operations Team, serving the needs of the whole charity. The successful candidate will ensure our CRM system houses good quality, safe and secure data, that we can use to help us understand more about our supporters, partners and the people who use our services. They will also act as Data Protection Lead for the Charity, ensuring that all policies and procedures comply with the law and respond to Right to Be Forgotten, DSAR requests and data breaches as required. Experience of producing impact reports, as well as working on digital marketing, email, fundraising and other data-driven campaigns, would be welcomed.
Requirements
* Deep and demonstrable understanding of how to effectively manage and develop CRM systems, with specific knowledge of Microsoft Dynamics.
* Knowledge of the Charity sector and internal charity processes (eg. data subject confidentiality, donor support, data-driven marketing campaigns)
* Experience of understanding the data management needs of a variety of business functions (eg. service delivery, fundraising, operations)
* Experience of managing relationships with third party CRM product providers
* Experience of having dealt with Right to be Forgotten, DSARs and potential data breaches
* Experience of providing practical support or delivering training for CRM systems
* Expert knowledge of the principles of the Data Protection Act 2018 and the General Data Protection Regulations 2018 and how they relate to the storage, retention and use of personal data
To apply, please email your CV and a cover letter telling us why you are a suitable candidate for this role to recruitment@specialeffect.org.uk.
To learn more about SpecialEffect, visit www.specialeffect.org.uk