About
Sargent-Disc is the leading UK provider of payroll and production accounting services to the film and television industries. For over 30 years, we have delivered a high standard of service to the biggest brands in international entertainment. We offer a vast range of business-critical services to ease payroll and production accounting. We have a vacancy within our IT Support Team for an IT Support Technician to join us on a full-time, permanent basis. This role will be based on a rotational shift pattern. The initial 3 month probation period will be 9:30am-6:00pm based in Beaconsfield. Thereafter the shifts rotate on a weekly basis:
1. (07:30am-16:00pm)
2. (09:30am-18:00pm)
3. (11:30am-20:00pm)
We are looking to speak with candidates who have experience working in a product-based troubleshooting role. A strong IT skill set is a must-have and excellent communication skills are required – this client support role will be online as well as over the phone. The Support Technician provides technical expertise to support our digital products designed to streamline payroll, accounting, and production activities. Main duties include:
1. Assist customers with technical issues with an in-depth understanding of customer issues, requests, and setup.
2. Communicate to a diverse set of customers to determine the nature of the customer’s concerns and provide effective support.
3. Consult with product engineering and other internal teams to ensure requests, escalations, and other issues are resolved.
4. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
5. Manage support queue and log incoming customer/product support calls and emails, providing workable solutions.
6. Communicate issues that are complex in nature, both verbally and in writing.
7. Provide training and guidance to junior members of the product analyst team.
Person specifications:
1. Previous technical product support experience is essential.
2. Strong technical aptitude.
3. Ability to work independently, set priorities, and manage multiple tasks.
4. Strong attention to detail.
5. Highly skilled with computers and business applications.
6. Ability to manage time effectively.
7. Effective communication and writing skills.
If you are looking for the next step in your career and would like to be part of an evolving time within the film industry, then please reach out! We have an exciting year ahead of us, come and be part of it! #J-18808-Ljbffr