Program Services Assistant
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Cambridge
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Program Services Assistant in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
* Provide positive first impression of the Career Center by communicating professionally.
* Provide quality customer service by promptly and accurately fielding customer questions.
* Direct customers appropriately; communicate information about the agency’s general operation.
* Explain to customers the procedure and process for the Career Center.
* Will handle high stress situations while demonstrating sound decision making process.
* Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
* Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
* Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
* Locate, organize and maintain information.
* Maintain confidential records and information.
* Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
* Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required.
* Associate’s degree in human services, public administration, business management or related field preferred.
* At least two years working in a career center, call center or other related experience preferred.
* Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds
* Strong communication, problem solving and collaboration skills with the ability to work independently.
Why Work Here
* Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
* Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
* Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
* Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
* A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
* Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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