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Client:
Entain
Location:
Chesterfield, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
dd2b42d6a821
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager at Entain, you'll be a key part of our team, providing top-tier service and maintaining high standards in our Ladbrokes & Coral betting shops. No two days are the same, and you'll contribute to a team that values teamwork and customer satisfaction.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Process transactions, including cash handling
* Demonstrate products and betting terminals
* Handle customer complaints empathetically and effectively
* Work towards targets and goals
* Maintain shop standards
* Open or close the shop as needed
Working patterns
This role requires availability Fridays 5pm - 10pm, and weekends including Saturday and Sunday 8am - 10pm. You will work 2 days out of 3, with a weekly rota of approximately 10 hours, including long shifts and shorter evening shifts. As a key holder, you'll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over
* Passion for customer service
* Strong communication skills and relationship-building ability
* Self-motivated and proactive
* Ability to work independently and as part of a team
* Calm and professional handling of challenging situations
Additional Information
What we offer
We provide competitive salaries and benefits, including:
* Optional overtime
* Pension Scheme and ShareSave
* Retail discounts through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
Join our inclusive community where everyone is valued and celebrated. If you require any adjustments during recruitment, please contact us.
#LI-DNI
At Entain, we are committed to diversity, equity, and inclusion, striving to create a respectful environment for all individuals, regardless of their background or identity. We adhere to all applicable employment laws and regulations globally to ensure ethical hiring practices.
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