University Hospitals of Derby and Burton NHS Foundation Trust
An exciting opportunity has arisen within the Urology Continence team, supporting the Clinical Nurse Specialists with secretarial support.
This is a varied role and you will provide an efficient secretarial service working alongside other medical secretarial staff, Clinical Nurse Specialists, consultants, and the operational team.
You will need to be an enthusiastic and motivated team player with excellent organisation and communication skills, in addition to having the ability to prioritise your own workload effectively.
Main duties of the job
To act as the primary point of contact for patients and medical staff on behalf of the Clinical Nurse Specialists and the wider team ensuring that all queries are answered with skill, sensitivity, and in a courteous and professional manner.
* Typing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards.
* Liaising with patients and health care professionals via phone and email alongside picking up and responding to messages.
* Monitoring and actioning the generic email account, escalating where appropriate.
* Monitoring and actioning patient pathway.
* Fetching and preparing notes for clinic.
* Diary management.
* Minuting team meetings.
* General administrative duties including but not limited to filing, scanning, photocopying, ordering, and replenishing stock and stationery.
Closing date of applications: 30 December 2024
Interview date: 13 January 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust, and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, both professional and leadership development.
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, and car schemes.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
Communication and relationship skills
* Knowledge of Microsoft packages.
Knowledge and Training
* Good standard of English O level/GCSE or equivalent.
* Demonstrable experience working in an admin/secretarial role and understanding of medical terminology.
* Understanding of the 18-week RTT process.
* Ability to work independently and as part of a team.
* NVQ III in business admin or equivalent knowledge and skills.
Planning and Organisational Skills
* Ability to plan and organise own time.
* Plan own letters for typing using the Digital Dictate system and other IT systems.
* Flexible approach to workload.
Physical skills
* Advanced keyboard skills - audio/copy typing.
* Speed and accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
#J-18808-Ljbffr