Job Description
* Marketing Communications / Customer Communications Specialist -Loyalty App
* Contract - Role falls inside IR35
* Hybrid| Reading (2 days/week in-office)
* Mobile Telecoms - B2C
* You must be eligible to work in the UK without the need for Sponsorship
* Hybrid role based in Reading
Join the Marketing team on an exciting mission to grow and engage our customer base! We’re looking for a creative marketer to help drive loyalty communications our rewards app. You'll work closely with cross-functional teams to develop compelling customer comms that drive app downloads, user engagement, and offer redemptions.
Key Responsibilities:
* Develop and manage creative communications for the loyalty app (email, SMS, DM, app).
* Collaborate with teams (CVM, Marketing, Propositions) to create effective comms strategies.
* Write clear briefs for in-house creative teams and oversee asset delivery.
* Use data insights to drive marketing effectiveness and engagement.
What We're Looking For:
* Experience in B2C customer comms / marketing.
* Strong copywriting skills and attention to detail.
* Proven ability to influence stakeholders and work in cross-functional teams.
* Passion for creative, customer-focused marketing.
* Previous experience working on a loyalty platform will be an advantage!
This is an exciting opportunity for someone passionate about driving customer loyalty.