Job Details:
Job Reference: HCC620436
Salary Range: £26,918 - £29,616 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Temporary (12 months)
Closing Date: 27 March 2025
The Role:
Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as education and social care, these include transport, planning, waste recycling, libraries and trading standards.
Joining the Application Support Team, who help to support a wide range of complex applications used across Hampshire County Council, your role will be supporting the Children’s Services Social Care System, Mosaic. You will be working in a dynamic environment supporting a business-critical application. You will provide first line support for the system, such as data issues and technical support issues.
To be our successful candidate, you need to be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will have a background of working in IT and/or customer support, supporting business applications. Any knowledge of Local Authority business processes is an advantage. You will be a self-starter, willing to take the initiative, with good analytical skills, strong communication skills and the ability to establish working relationships at all levels. You will have effective problem-solving skills to manage and resolve complex support incidents.
This role will be based at our Winchester offices, however as part of Hampshire County Council’s Open Workplace Policy, the successful candidate can undertake their work between home and the office (hybrid approach) depending upon operational requirements. We support an effective work life balance and are open to discussing flexible work requests. To find out what else we can offer you, please see our benefits package .
Additional Information:
MOSAIC Helpdesk Technician Job Description and Person Specification
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Mathew Olive, Application Support Team Leader on 0370 7791675
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.