Job summary BROOKROYD LIMITED Are looking to appoint a Medical Receptionist. Preferably with experience in General Practice or similar setting. To work part-time 26.25 hours per week worked over fivedays with a mixture shifts to suit the practice. Shift pattern to be discussed at interview. NHS Pension. At Brookroyd, we value our staff and support career development. We are an approx. 10,000 patientpractice with agood mix of patients. We are high QOF achieving and have a good localreputation. 3 GP partners, 3 Salaried GPs ,2 Advanced Nurse Practitioners,2 Practice Nurses,3 Health Care Assistants,1 Phlebotomist and excellentadministrative support. Wemoved to a purpose built building in 2010 in the heart of Heckmondwike whichhas great transport links via M62 and excellent localschools. Website: www.brookroydsurgerynhs.net Main duties of the job Providinga friendly, efficient and confidential service to patients by booking theirappointments and handling their general enquiries. Supporting the primaryhealth care team by preparing their surgeries and dealing with their day to dayenquiries. Thepost holder will be required to provide Reception support to the Surgery Team. You will be dealing with telephone enquiriesfrom patients, medical staff and other healthcare professionals. Provide aconfidential, efficient and accurate Reception and Administration service. Ensureaccuracy and completeness of information entered on to the Patient ClinicalSystem and in paper notes in line with Practice policies. Communicatesensitively and effectively with patients, External Companies, the ClinicalTeam, and Reception/Administration colleagues. Respect of patient confidentiality. Awillingness to undergo all training requirements necessary for the post. About us Working as part of a small team looking after frontline reception. This will include face to face contact with patients and other service users. Direction and leadership provided by the Reception Manager and the Practice Manager. Thepost holder will be required to develop and maintain good working relationshipswith all staff. This will involveconsiderable liaison with patients, Clinical Teams, Reception colleagues, Management and other administration staffthroughout the Practice. Therewill also be considerable liaison with external organisations. Job description Job responsibilities JOB SUMMARY: Thismember of staff is a very important ambassador for the surgery, the first pointof contact and a vital link to all the services the surgery offers. JOB PURPOSE Providinga friendly, efficient and confidential service to patients by booking theirappointments and handling their general enquiries. Supporting the primaryhealth care team by preparing their surgeries and dealing with their day to dayenquiries. Thepost holder will be required to provide Reception support to the Surgery Team. You will be dealing with telephone enquiriesfrom patients, medical staff and other healthcare professionals. CORE VALUES Working to NHS andPractice Plans and helping to meet local and national targets. Maintainingand improving quality of service. Apositive and professional attitude with a willingness to help other colleagues,along with a smart and tidy appearance. KNOWLEDGE, SKILLS ANDEXPERIENCE REQUIRED Applicantswill be required to demonstrate effective communication and organisationalskills. Applicantsmust be able to work on their own initiative, both independently and within ateam. Applicantswill be required to demonstrate previous experience in dealing with the generalpublic and liaison with healthcare professionals would be advantageous. CORE BEHAVIOURS AND SKILLS Provide aconfidential, efficient and accurate Reception and Administration service. Ensureaccuracy and completeness of information entered on to the Patient ClinicalSystem in line with Practice policies. Communicatesensitively and effectively with patients, External Companies, the ClinicalTeam, and Reception/Administration colleagues. Respect of patient confidentiality and an understanding that patientshave an entitlement to have their affairs dealt with confidentially. Awillingness to undergo all training requirements necessary for the post. CORE KNOWLEDGE AND UNDERSTANDING It is anessential requirement that the post holder has previous experience of dealingwith the general public in a working environment, preferably in an NHSsetting. Theapplicant should be educated to GCSE English grade C or above, the applicantshould also possess an excellent standard of written and spoken English. It isdesirable that you have knowledge of Microsoft Packages and Patient ClinicalSystems such as System One or similar, along with the use of email. HEALTH ANDSAFETY/RISK MANANGEMENT Allstaff are responsible for working with their colleagues to maintain and improvethe quality of services provided to our patients and other service users. This includes complying at all times with thePractice Policies, including Health and Safety policies, andreporting incidents using the Practice Incident Reporting system. EQUALITY ANDDIVERSITY Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person, whether they are staff, patientsor visitors should receive less favorable treatment because of their gender,ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONALDEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT Thejobholder must take responsibility in agreement with the Practice Manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejobholder will undertake all mandatory training required for the role. RESPECT FOR PATIENTCONFIDENTIALITY Respectpatient confidentiality and be aware of the guidelines for this. Individualpatients have an entitlement to have their affairs dealt with confidentially. There are established rules and conventionsapplying to professional staff and you should, where appropriate, familiariseyourself with these. In any event, nomember of staff should divulge information about the identity of the medicalcondition of any patient to anybody who does not have a clear entitlement andneed to receive it and should ensure that, if consent is given by the patientthat it is clearly documented. Staffneed to be aware of the Data Protection Act. Similarconstraints apply to the passage of personal information about members ofstaff. COMMUNICATION &WORKING RELATIONSHIPS Thepost holder will be required to develop and maintain good working relationshipswith all staff. This will involveconsiderable liaison with patients, hospitals and other administration staffthroughout the Practice. Therewill also be considerable liaison with external organisations. YOURAPPOINTMENT IS SUBJECT TO A THREE MONTH PROBATIONARY PERIOD, DURING WHICH TIMEONE WEEKS NOTICE WILL BE ACCEPTABLE BY EITHER PARTY ReceptionistDuties Politely answeringthe telephone, transferring calls, the taking and passing on of any messages. Accurate and timelymanagement of electronic patient records including data input. Management ofinternal tasks, notifications and messages Making appointmentsfor patients either face-to-face or over the telephone. Arranging Ambulancesto collect patients, arrange Translators to attend surgery with a patient. Taking details ofpatients requiring home visits. Locking &unlocking of doors and cabinets prior to and after surgery to ensure securitymeasures are in place. Starting all relevantcomputers in a morning and checking for error messages, any of which should bereported to the Reception Manager or Practice Manager. Ensuring all computersare logged off in an evening to maintain security. Receiving anddirecting patients and visitors. Providing information as required. Maintaining anddeveloping filing system in the most accurate manner. Providing assistanceto other members of the team as and when necessary and undertaking duties thatare commensurate with the level of this post and are specified by your ReceptionManager. Repeat prescriptionmanagement Scanning of patientcorrespondence onto the patients clinical record Maintenance ofwaiting room displays and patient information literature. Any computer workdeemed necessary. Providing a chaperone for clinical staffand patients as and when necessary. Handling samples to send to the labs. Job description Job responsibilities JOB SUMMARY: Thismember of staff is a very important ambassador for the surgery, the first pointof contact and a vital link to all the services the surgery offers. JOB PURPOSE Providinga friendly, efficient and confidential service to patients by booking theirappointments and handling their general enquiries. Supporting the primaryhealth care team by preparing their surgeries and dealing with their day to dayenquiries. Thepost holder will be required to provide Reception support to the Surgery Team. You will be dealing with telephone enquiriesfrom patients, medical staff and other healthcare professionals. CORE VALUES Working to NHS andPractice Plans and helping to meet local and national targets. Maintainingand improving quality of service. Apositive and professional attitude with a willingness to help other colleagues,along with a smart and tidy appearance. KNOWLEDGE, SKILLS ANDEXPERIENCE REQUIRED Applicantswill be required to demonstrate effective communication and organisationalskills. Applicantsmust be able to work on their own initiative, both independently and within ateam. Applicantswill be required to demonstrate previous experience in dealing with the generalpublic and liaison with healthcare professionals would be advantageous. CORE BEHAVIOURS AND SKILLS Provide aconfidential, efficient and accurate Reception and Administration service. Ensureaccuracy and completeness of information entered on to the Patient ClinicalSystem in line with Practice policies. Communicatesensitively and effectively with patients, External Companies, the ClinicalTeam, and Reception/Administration colleagues. Respect of patient confidentiality and an understanding that patientshave an entitlement to have their affairs dealt with confidentially. Awillingness to undergo all training requirements necessary for the post. CORE KNOWLEDGE AND UNDERSTANDING It is anessential requirement that the post holder has previous experience of dealingwith the general public in a working environment, preferably in an NHSsetting. Theapplicant should be educated to GCSE English grade C or above, the applicantshould also possess an excellent standard of written and spoken English. It isdesirable that you have knowledge of Microsoft Packages and Patient ClinicalSystems such as System One or similar, along with the use of email. HEALTH ANDSAFETY/RISK MANANGEMENT Allstaff are responsible for working with their colleagues to maintain and improvethe quality of services provided to our patients and other service users. This includes complying at all times with thePractice Policies, including Health and Safety policies, andreporting incidents using the Practice Incident Reporting system. EQUALITY ANDDIVERSITY Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person, whether they are staff, patientsor visitors should receive less favorable treatment because of their gender,ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONALDEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT Thejobholder must take responsibility in agreement with the Practice Manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejobholder will undertake all mandatory training required for the role. RESPECT FOR PATIENTCONFIDENTIALITY Respectpatient confidentiality and be aware of the guidelines for this. Individualpatients have an entitlement to have their affairs dealt with confidentially. There are established rules and conventionsapplying to professional staff and you should, where appropriate, familiariseyourself with these. In any event, nomember of staff should divulge information about the identity of the medicalcondition of any patient to anybody who does not have a clear entitlement andneed to receive it and should ensure that, if consent is given by the patientthat it is clearly documented. Staffneed to be aware of the Data Protection Act. Similarconstraints apply to the passage of personal information about members ofstaff. COMMUNICATION &WORKING RELATIONSHIPS Thepost holder will be required to develop and maintain good working relationshipswith all staff. This will involveconsiderable liaison with patients, hospitals and other administration staffthroughout the Practice. Therewill also be considerable liaison with external organisations. YOURAPPOINTMENT IS SUBJECT TO A THREE MONTH PROBATIONARY PERIOD, DURING WHICH TIMEONE WEEKS NOTICE WILL BE ACCEPTABLE BY EITHER PARTY ReceptionistDuties Politely answeringthe telephone, transferring calls, the taking and passing on of any messages. Accurate and timelymanagement of electronic patient records including data input. Management ofinternal tasks, notifications and messages Making appointmentsfor patients either face-to-face or over the telephone. Arranging Ambulancesto collect patients, arrange Translators to attend surgery with a patient. Taking details ofpatients requiring home visits. Locking &unlocking of doors and cabinets prior to and after surgery to ensure securitymeasures are in place. Starting all relevantcomputers in a morning and checking for error messages, any of which should bereported to the Reception Manager or Practice Manager. Ensuring all computersare logged off in an evening to maintain security. Receiving anddirecting patients and visitors. Providing information as required. Maintaining anddeveloping filing system in the most accurate manner. Providing assistanceto other members of the team as and when necessary and undertaking duties thatare commensurate with the level of this post and are specified by your ReceptionManager. Repeat prescriptionmanagement Scanning of patientcorrespondence onto the patients clinical record Maintenance ofwaiting room displays and patient information literature. Any computer workdeemed necessary. Providing a chaperone for clinical staffand patients as and when necessary. Handling samples to send to the labs. Person Specification Experience Essential Experience of working in a patient focused role. Experience of working in a GP practice. Desirable Experience of reception work in an area that could be relevant to this role. Experience of working within General Public that could be beneficial to this role. Qualifications Essential Good standard of general education GCSE Mathematics C or above (or equivalent) GCSE English C or above (or equivalent) Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Negotiation and conflict management Desirable NVQ in Customer Care (or equivalent) European Computer Driving Licence (ECDL) (or equivalent) Knowledge of systm1 computer system Behaviour Essential Smart, polite and confident Good at managing own emotions Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Managing challenging service users Desirable Basic IT skills Person Specification Experience Essential Experience of working in a patient focused role. Experience of working in a GP practice. Desirable Experience of reception work in an area that could be relevant to this role. Experience of working within General Public that could be beneficial to this role. Qualifications Essential Good standard of general education GCSE Mathematics C or above (or equivalent) GCSE English C or above (or equivalent) Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Negotiation and conflict management Desirable NVQ in Customer Care (or equivalent) European Computer Driving Licence (ECDL) (or equivalent) Knowledge of systm1 computer system Behaviour Essential Smart, polite and confident Good at managing own emotions Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Managing challenging service users Desirable Basic IT skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brookroyd Limited Address 16 Union Street Heckmondwike West Yorkshire WF16 0HH Employer's website