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Mental Health & Wellness Team Administrator, Barking
Client: NELFT NHS Foundation Trust
Location: Barking, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 56d33d4bf0ee
Job Views: 3
Posted: 13.04.2025
Expiry Date: 28.05.2025
Job Description:
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients.
In collaboration with our partners and service users across Barking & Dagenham, Havering Redbridge and Waltham Forest, NELFT has launched our Mental Health Transformation Programme and aim to radically transform our whole model of Mental Health care and support.
Our aims include a greater focus on prevention and wellbeing and delivering more integrated and personalised care closer to home. By working with Primary Care Networks (PCN) and local partners in each borough, NELFT propose to support plans by using a “neighbourhood” model of care to develop multi-agency, integrated and place-based care to support people with serious mental health needs to receive their care closer to home.
In Barking and Dagenham, as we work towards the neighbourhood model of ‘place-based care’, we have just merged our Access and Brief Intervention Team and our Community Recovery Team into three, locality-based Mental Health & Wellness Teams (MH&WTs), aligned to PCNs. Our aim is to improve the journey of our service users through secondary mental health services with continuity of care and no ‘hand-offs’ from one service to another.
Main duties of the job
* Come and be part of one of our newly launched, integrated Mental Health & Wellness teams in Barking and Dagenham.
* Your responsibilities will include dealing with patient queries on the telephone, booking appointments and managing reception for Barking and Dagenham MHWT East service.
Detailed job description and main responsibilities
* Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner.
* Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with effectively.
* Respond to enquiries, and take appropriate action on behalf of the service, within agreed time limits.
* Manage and maintain an efficient administrative system on behalf of others.
* Draft general correspondence on behalf of own service.
* Accurately produce reports, correspondence and documents from a variety of sources.
* Work without supervision and ensure urgent situations are addressed swiftly.
* Ensure workload is managed and prioritised appropriately.
* Responsible for the induction and orientation of Band 2 administrative staff and temporary staff.
* Establish and maintain electronic and manual filing systems.
* Arrange and take minutes or notes at meetings.
* Input generic data into organisational systems or in-house records.
* Cover other teams/services, where necessary.
* Monitor and maintain secure stamp allocation, petty cash refunds for expenses and keys held on site.
Person specification
Qualifications
* NVQ level 2 or equivalent standard of literacy and numeracy.
Skills
* Maintaining efficient admin systems.
* Understanding of data protection/ confidentiality.
* Understand the needs of clients and deal tactfully and sensitively with concerns.
* Ability to use own initiative and prioritise workload.
Experience
* Experience of working in a healthcare setting.
* Experience of using RIO.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
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