Service Support Engineer - Second Line, 2nd Line, Service Desk
Our UK based law firm client are actively looking to take on a new Service Support Analyst (Second Line, 2nd Line, Service Desk) on a permanent basis. This role will be operating as the first point of contact for any users reporting any technical issues to the service desk.
The role requires a strong customer service focus with prompt response and efficient resolution. The right person for this Service Support Analyst (Second Line, 2nd Line, Service Desk) role will be confident and customer facing. Additionally if you have the following experience that will be extremely benficial:
* Experience working on a service/help desk environment
* Ideal but not required law firm experience
* Solid understanding of microsoft products such as (win 10/11, Exchange, AD, Teams etc.)
The main responsibilities include, but will not be limited to:
1. You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times.
2. Log, update and close all calls received in the call logging system, whether received via telephone, email or in person.
3. Ensure the Service Desk phone is answered at all times within core support hours.
4. Carry out meeting room set ups, using AV equipment in offices.
5. Promote and nurture a customer focused and performance...