Join the team that Always Cares!
Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a at the Royal Lancaster London, where we
encourage your personal development and growth. We are located next to
Lancaster Gate tube station, and a short distance from Paddington, Bayswater
and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Luggage Porter are:
Salary: £25,396.80 + service charge
·
Pension scheme with company
contributions
·
50% discount in all our
restaurants and Spa’s across our properties
·
Team member and
Friends & Family rates across our properties
·
Complimentary
stay after passing probation
·
Extensive discounts on
our benefits platform
·
Access to private
medical insurance
·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
·
Interest free season
ticket loan
·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing
·
Bike to work scheme
·
Recommend a Friend
incentive
·
Complimentary laundry
·
Free meals on duty
·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment
·
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate Luggage Porter,
to join our Concierge Department on a permanent basis, with an immediate start to join us in consistently
delivering memorable moments and five star service to our guests and each
other. It is important to us that everyone in the team brings positive energy
to support our happy and fun environment, as we strive to build a community of
diverse backgrounds and life experiences, where we care about careers and not
just jobs.
As a Luggage Porter, your main duties and
expectations for the role will include:
·
To ensure all guest are greeted with a warm welcome.
·
To provide, primarily, all standard porter services for hotel
Guests in line with Standard Operating Procedures including: delivering guest
luggage, storing guest luggage and providing an efficient and hassle free
service to the guest.
·
To assist in lobby hosting / guest greeting to the required
standard.
·
To assist in accurate and reliable regular department Health and
Safety inspections
·
To ensure the highest standards of security are stringently
adhered to at all times with regard to guests’ property, colleagues’ property
and hotel property.
·
To comply with and to ensure that all Safe Systems of Works (SSOW)
are adhered to at all times within the department and the hotel.
You will be required to work 40hours
per week, on a shift rota.
We
are …
·
Best
Employer for 2021 at Springboard’s Excellence Awards
·
One of
the happiest hotels in London
·
Earth
Check Silver Certified 2023
·
2
rosettes
·
Hoteliers’
Charter Approved
·
Preferred
Hotels & Resorts member
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Luggage Porter role is
for you, come and pour some happiness into yours by joining our award winning
family today!
All applicants
must be legally eligible to work in the UK