Role Overview
Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction.
Your Responsibilities
* Deliver both proactive and reactive IT support directly to end users.
* Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
* Recognise and report recurring issues to the appropriate teams for further analysis.
* Set up and configure computers for new employees and upgrade existing equipment.
* Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
* Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
* Develop a thorough understanding of the products and services to help users maximise their use.
What you'll need to succeed
1. Willingness to travel to Welwyn Garden City five days a week.
2. Strong problem-solving abilities and excellent customer service skills.
3. Experience with ITSM systems for logging...