Job summary
We are looking for a key departmental manager to work withinSCL, with responsibility for the forward planning and development of therestaurants, coffee shops and hospitality elements at Darlington MemorialHospital.
The post holder will work multi-site when required, buildstrong relationships and trust, taking teams on a journey to find solutions andidentify opportunities to drive sales and efficiencies for restaurants, coffeeshops and hospitality.
You will have strongoperational management experience and,ideally, a catering commercial background with a broad range of experience andskills across the range of managementdisciplines along with experience of deputising for staff.
You will enjoy working in a fast-pacedenvironment, be organised and resourceful and be able to think strategicallywhilst having an eye for detail. You will have a clear passion for the retailcatering sector and possess excellent listening, collaboration and facilitationskills. You will be able to bring everyone together whilst ensuring we deliverto the highest standards and achieve the best outcomes for the customers.
Main duties of the job
You will provide day-to-day management of retail operationalstaff and ensure that all retail and hospitality services within SCL aredeveloped and maintained to meet and excel present and future expectations andto ensure commercial profitability of all retail outlets and strive to exceedfinancial targets.
The post holder will undertake the recruitment, selection,welfare, absence, performance, resolution and disciplinary procedures relatingto staff. They will ensure effective induction programmes are undertaken and beresponsible for ongoing staff training and development.
The Retail Managerwill ensure the highest standards of food hygiene safety, food quality,cleanliness standards, leadership and health & safety are achieved and thatthese standards are maintained through the development of monitoring systems,policies, procedures, carrying out risk assessments and action planning.
About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
1. A Competitive salary
2. Excellent Performance Related Bonus Scheme
3. Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
4. Night Shift Working Allowances (where appropriate)
5. Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Job description
Job responsibilities
To join this award winning team,
The post holder is responsible for the recruitment,selection, welfare and disciplinary procedures relating to staff. They willfacilitate induction programmes, ongoing staff training and development, whilstensuring the highest standards of FoodHygiene, in line with all reelvant food safety guidance and policys.
The post holder will be responsible with the Head ofFacilities for the management of approximately25 staff across the site for which they are responsible.
In addition the post holder will participate incompanywide strategic developments, taking a lead on activities and projectswhere delegated by the Head of Facilities and will be required to makeassessments, provide written reports and implement new ways of working acrossthe site. Such developments often impact other services, thus requiring theability to pro-actively manage change to working practices, manage conflict andchange processes.
Person Specification
Experience
Essential
6. Previous experience of working in a busy environment, providing a professional service.
7. Basic computer skills.
8. Knowledge within the catering sector
9. Experience of working in a re-active & pressurised environment
Desirable
10. Industry experience within the catering sector
Qualifications
Essential
11. Minimum 5 GCSE (Grade C) or equivalent qualification including Maths and English Language, or equivalent knowledge gained through work experience.
12. Level 3 Leadership and Management or Equivalent Qualification/Experience
13. Food Hygiene Certificate Level 3
14. Willingness to undertake any training/educational programme considered necessary to enhance performance in the role.
Desirable
15. Achieved or willing to work towards Level 5 Leadership and Management
16. Achieved or willing to work towards Level 4 Food Safety
Special Requirements
Essential
17. Ability to undertake the physical demands of the job.
18. Natural & enthusiastic staff member with ability to motivate and develop staff
19. Ability to concentrate for long periods of time.
Desirable
20. Knowledge of catering sector
Special Skills & Knowledge
Essential
21. Ability to follow instructions and written procedures.
22. Ability to concentrate for prolonged periods of time.
23. Excellent communication skills both verbal and written.
24. Excellent interpersonal skills and telephone manner.
25. Effective personal workload organisation/ prioritising skills.
26. Ability to work collaboratively, methodically and flexibly to ensure that performance management targets are achieved.
Desirable
27. Knowledge of data protection.
28. Knowledge of Health and Safety and PPE.
29. Understanding of the legal and compliance practices within the catering industry