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B2B Delivery Team Leader
Do you want to lead the change?
At Volvo Cars, we’re looking for inspirational leaders to drive our mission of transforming the automotive experience. If you thrive in a fast-paced, customer-focused environment, this is your chance to make an impact.
What You'll Do
Reporting to the Senior B2B Operations Manager, you’ll lead, coach, and support the delivery team, ensuring seamless operations for leasing company orders. You’ll be the first point of escalation, optimising processes in real-time, assigning resources efficiently, and maintaining a premium customer experience.
Key Responsibilities
1. Lead & Support: Guide the team, manage workflow, and drive performance.
2. Retailer & Stakeholder Engagement: Work closely with leasing companies and retailers to ensure a smooth omni-channel experience.
3. Process Management: Improve and adapt processes to meet evolving business needs.
4. Order Conversion: Proactively convert leasing company quotations into confirmed orders.
5. 3rd-Party Platform Oversight: Manage procurement systems, ensuring efficiency.
6. Coaching & Development: Train and support team members to achieve their goals.
7. Strategic Growth: Develop long-term process improvements for enhanced consumer experience.
Do you fit the profile?
1. Team leadership experience, ideally in customer care or vehicle sales.
2. Process-driven with the ability to adapt to change.
3. Ability to interpret complex data and provide clear insights.
4. Experience with CRM systems & process mapping (preferred).
What's in it for you?
1. Salary from 37k per annum DOE. For internal applicants and guidance on potential salary adjustments related to a successful application, please refer to the VCUK Promotion Policy.
2. Discretionary performance bonus.
3. Hybrid working – state-of-the-art offices & home flexibility.
4. Flexible hours (Monday-Friday, 7am-7pm).
5. 15 days work from anywhere policy.
6. 24 weeks enhanced parental leave (for all employees).
7. Employee lease car scheme and free EV charging.
8. Subsidised onsite restaurant and free refreshments.
How to Apply
Apply by 24th of February 2025 via the provided link. Due to GDPR, applications via email or LinkedIn cannot be accepted. This vacancy may close early if suitable candidates are found.
Volvo Cars - Driving Change Together
With 40,000+ employees worldwide, we’re shaping the future of electrification, mobility, and sustainability. Join us in redefining the automotive experience.
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