To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Key Responsibilities:
* Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
* Ensure sales orders and delivery schedules are processed accurately and promptly.
* Support all Company initiatives.
* Follow plans to continuously improve customer experience.
* Understand local market issues and communicate to Manager to support sales growth plans.
* Administration: Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
* Administration: Process all sales orders promptly; maintain records in relation to hired products; process cash payments in line with company procedures.
* Assist supervisor with managing stock levels, including checking incoming goods against delivery tickets, and participate in stock takes as required.
* Health & Safety: Ensure the safety of yourself, colleagues, and customers; maintain up-to-date knowledge of Tool Hire H&S procedures; ensure maintenance meets all necessary requirements; maintain H&S certification.
* Ensure that product knowledge is up to date and applied accurately in customer conversations.
* Provide specialist advice and product information.
Qualifications and Skills:
* A relevant understanding of the market and product knowledge.
* Ability to work on own initiative and as part of a team.
* Flexible and enthusiastic attitude.
* Demonstrable customer service focus.
* Able to create and maintain successful relationships.
* Good organisational skills to manage stock.
* Experience in a sales/customer-focused role.
* IT literate.
* Working knowledge of appropriate Health & Safety legislation.
Benefits: Competitive salary package, performance-related bonus, contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/paternity pay, mental health support, and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, established in 1995.
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