Harlow - England - United Kingdom of Great Britain and Northern Ireland Purpose Of The Job (but Not Limited To) Providing leadership, management, and development of the engineering contract team, ensuring operational commitments are met and the contract is fully compliant with all aspects of the contract including but not limited to QHSE, Compliance, CBRE and KAO policies and procedures. Working with the KAO contract Manager based at Harlow. Key Responsibilities Oversight of all technical works being carried out within the Datacentre working in unison with the account Technical Manager Responsible for the completion of all PPM and reactive works at KAO Harlow Provide supervision to the sites and engineers and ensure that contractual commitments are met, Compliance with all CBRE and KAO policies and procedures. Ensure sites contractual requirements without fail. Ensuring policies and procedures are effectively communicated and implemented within the contract. Ensuring the provision of QHSE working conditions so that both clients and company health and safety policies and procedures are effectively implemented across both CBRE services and sub-contractor’s activities and are regularly reviewed. Ensure contracts are staffed by full competent teams and fully understand the expected standards they should be meeting. Assist the Contract Manager to build a team which is customer focused within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core RISE values of CBRE. Be a point of contact and support the engineering teams, giving leadership and guidance, advice, coaching and direct support where required to deliver best practice, training, assessment, and recognition/reward. Assist the Contract Manager and CBRE team to help deliver the best in class service for the client and all members of the CBRE Team Liaise with contractors for quotations/surveys for remedial and maintenance works. To ensure sites are delivering all Critical Facility PPM’s and they are carried out to schedule, also ensure completion of all reactive works requests ensuring closing and completion in line with SLA’s. Ensure maintenance is carried out in line with CBRE H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews. Escalate urgent issues. Respond to work interruptions, outages or emergencies consistent with the SLA. Support critical environment related technical audits as required and directed by line manager. Control and supervise contractors when required. Raise recommendations for improvements through line manager. Liaise with the CBRE QHSE specialist to ensure audit compliance as directed by line management. Continually communicate high priority tasks issues to end users, client and CBRE Management team. The role could involve working across the client’s estate if the need arises. Continual development of CERM and DNA competency training. Oversight and supporting of switching Schedules & critical works packages. Creation & review and development of SoP, ERP, MoPs and switching procedures with the on site team Accountabilities Reporting to the Contract Manager. Working hands on Supervision to assist the teams when and where required. On call for emergency escalation OOH To create an audit ready environment and ensure compliance is met in all areas. Accountability to the CBRE Functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for the engineering team and indirectly for relevant sub-contractors. No Purchase and Ledger Responsibility for the contract. However, should be financially aware and able to produce basic quotations for works. Assisting in CAPX & OPEX management and forecasting of financial planning. Experience Required Understanding of Health and Safety requirements and be able to supervise others on all aspects of day-to-day health and safety. Must have experience in critical change management process and experience working in a critical environment. Must have Electrical City & Guilds C&G 2365 Level 3 Electrical Qualification & 18th Edition Electrical Wiring Regulations as a minimum. Understanding of switching schedules and technical documentation. Mechanical qualifications or be able to demonstrate good mechanical knowledge. Team working and experience in customer facing situations, good communicator with a good level; of computer literacy. Experience in managing sub-contractors, running permit to work system and being accountable for others safety. Flexible working with the ability to manage own workloads with little supervision. Good commercial knowledge and knowledge of contract cost control. Must have a clean driving licence. First Aid trained Good working knowledge of Data Centres. And experience in supervising a team, from managing shift rotas to approval of holidays/training. Knowledge of emergency response / standby/ call out activities and protocols. LVAP / HVAP Desirable Experience Required Health and Safety qualifications (IOSH/NEBOSH). Please Note All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company Terms And Conditions Salary Offer:To be discussed Overtime:Rate 1.5 and double time Vehicle Supplied:No Working hours:40 hours, Monday to Friday 08:00 to 17:00 per day. Holiday Entitlement:25 Days Laptop:Provided Mobile Phone:Provided Service line: GWS Segment