Salary: £70,000 - £85,000 pa
Location: UK Remote or Cardiff (with occasional travel to customer site when required)
Perks & Benefits
* Flexible / Home Working: A large portion of FlyFormers work from home, so providing you have a strong and safe internet connection; we don’t mind where in the UK you work. We still value face-to-face interaction and celebrating success as a team; so expect some travel to customer site or our Cardiff HQ.
* Birthday Off: Alongside 25 days of annual leave (plus Bank Holidays of course) you'll also get your birthday off to celebrate.
* Private Healthcare: Full healthcare via Vitality for you and your family.
* Group Life: Death in service, x4 your base salary.
* Pension: We'll match what you put into your pension, up to 5%.
* Perkbox: We partner with Perkbox to help with todays cost of living, you'll get reward points each month which in turn can go towards things such as free coffee's, discounts on your weekly shop or eating out at some of your favourite restaurants.
* An end of year thank you: Discretionary end of year Bonus' and/or pay reviews to say thanks for all your hard work over the year.
* Certifications: We'll fully support you with your personal development, we run bi-annually personal development goals which are set between each individual and their line manager - got your eye on another mainline ServiceNow certification? We've got your back!
The Role
FlyForm are looking for an experiencedLead ServiceNow Consultant to join our fast-growing professional services business.
You'll beresponsible for the successful delivery of our client’s ServiceNow needs in a consulting environment andhold a proven track record of delivering end-to-end ServiceNow implementations, but most of all, you love to transform the way our clients work through the power of ServiceNow and make a positive impact.
Your Responsibilities
* Design and configuration of ITSM and other solutions within ServiceNow such as ITBM, CSM, SAM, ITOM etc while driving the overall implementation through to go-live.
* Provide first class customer service to internal and external customers.
* Lead client workshops to review and capture business requirements and convert them into technical requirements.
* Work closely with Business Analysts and Project Managers to develop the agreed solutions.
* Finalise deployment architecture and solution design.
* Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
* Conduct meetings and calls with process owners to sign-off requirements.
* Coordinate with the implementation team and provide clarity on requirements.
* Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
* Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
* Development of requirement integration components (SSO, LDAP, etc).
* Development of required client specific reporting.
* Prepare all client facing and internal deliverables that are technology related.
* Participate in daily scrum meetings and weekly Agile sprints.
* Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
* Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
Your skills and experience
* Proven experience as a key technical member of a team, leading the development of solutions in client environments that have implemented a range of ServiceNow modules.
* Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
* Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
* Knowledge of disciplined software release build/deploy processes such as SIM methodology.
* Knowledge of integrating with internal and external applications and systems.
* Ability to effectively communicate with all levels of the organisation.
* Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
* Ability to mentor novice staff in development and release management relative to the Service Now platform to drive quality, value and best practice.
* Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, Problem and Event Management.
Desirable
* ITIL Foundation certified.
* Certified ServiceNow System Administrator.
* Certified ITSM and ITOM Implementation Specialist.
* ServiceNow Delivery Accreditations.
* Knowledge of JavaScript, HTML, CSS and good web design practices.
* Knowledge or experience of Agile or SCRUM.
* Experience in design and build of web services integrations.
* Experience of working in Public Sector organisations.
* Disclosure Scotland (DS) certificate essential, SC clearance preferred.
Equal Opportunities
FlyForm is committed to promoting equal opportunities in employment. You and any candidate will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnicity, religion or belief, sex, or sexual orientation.
Please let us know if you require any additional support or reasonable adjustments throughout the interview process, and we will be happy to accommodate.
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