Job summary We are looking to appoint a 2 full time, enthusiastic and motivated booking clerk to support our Outpatient Booking Team. You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential. If you enjoy variety and would like to make a difference, we would like to hear from you. The Trust is committed to staff training and extended roles and professional development is encouraged. Hours per week: 37.5 Main duties of the job To work as part of the Outpatient Booking Team to plan, book and schedule outpatient appointments ensuring that both Government and Trust targets are met. Working with the Department Manager to ensure that cardio-respiratory clinic capacity is utilised efficiently and effectively. Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible. Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments. Macclesfield District General Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester. About us It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 209-A-25-6940052 Job locations Macclesfield District General Hospital Victoria Road, Macclesfield SK10 3BL Job description Job responsibilities Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application. Job description Job responsibilities Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application. Person Specification Qualifications Essential 5 GCSE's grade C (4) or equivalent, must include English Working towards NVQ Level 3 or equivalent experience Desirable ECDL (European Computer Driving Licence) Experience Essential Previous office administration experience Knowledge and Skills Essential Knowledge of hospital patient administration systems or other computer based systems for making appointments Working knowledge of Windows and Excel packages Knowledge of office procedures Sound understanding of confidentiality and Data Protection Act 1998 Awareness of current NHS policies, priorities and targets Strong written and verbal communication skills and an ability to deal with sensitive issues Customer care Keyboard skills Other Role Requirements Essential Please refer to the Job Description and Person Specification for further details Person Specification Qualifications Essential 5 GCSE's grade C (4) or equivalent, must include English Working towards NVQ Level 3 or equivalent experience Desirable ECDL (European Computer Driving Licence) Experience Essential Previous office administration experience Knowledge and Skills Essential Knowledge of hospital patient administration systems or other computer based systems for making appointments Working knowledge of Windows and Excel packages Knowledge of office procedures Sound understanding of confidentiality and Data Protection Act 1998 Awareness of current NHS policies, priorities and targets Strong written and verbal communication skills and an ability to deal with sensitive issues Customer care Keyboard skills Other Role Requirements Essential Please refer to the Job Description and Person Specification for further details Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Cheshire NHS Trust Address Macclesfield District General Hospital Victoria Road, Macclesfield SK10 3BL Employer's website https://www.eastcheshire.nhs.uk/ (Opens in a new tab)