About the role:
Are you detail-oriented, organised, and passionate about providing exceptional administrative support in the retail travel industry? We're seeking a dedicated Administration Assistant to join our team and provide essential support to our direct business operations.
In addition to delivering excellent customer service and administrative support, you'll stay up-to-date with society training and operational processes, providing support to new team members and covering for the Reconciliation Assistant when needed. You'll handle confidential and sensitive information with care, always ensuring compliance with society policies and procedures.
As part of this role, your responsibilities will include:
• Contacting agents when queries arise on documentation
• Producing a wide range of documentation – letters, emails, tickets and reports
• Arranging payment invoices and maintaining financial records
• Reconciliation of bookings in order to pay suppliers correctly and in order for Agents to be paid commission correctly
• Responding to agent queries in a timely manner using varying channels such as email, live chat and telephone
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Head Office in Walsall , with a mix of working from home and in the office.
Who are we looking for?
To be a successful candidate for this role you will need: • English and Maths GCSE Grade C or above
• 2 years previous Administration and Customer Service experience, both face to face and over the phone
• Competent computer skills
• Ability to work under own initiative
• Ability to prioritise and arrange work to meet deadlines
What can we offer you?
We are now offering an enhanced discount rates to all Colleagues at Your Coop:
- 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
- Holidays for less with up to £500 off Travel
Other benefits:
• up to 60% off Childcare fees
• Refer a Friend Scheme
• Paid time off for volunteering
• Colleague Support Fund
• GroceryAid Colleague Mental Health Support
• Ethical mobile and broadband deals
• Annual leave that grows with your career
• Full training and accredited development programmes
If you have strong communication skills, a keen eye for detail, and a passion for delivering exceptional service in a fast-paced environment, we want to hear from you! Join us as an Administration Assistant and be part of a dynamic team dedicated to excellence in the retail travel industry.