The role - Resident Liaison Officer
Location - Northampton
Permanent role
Salary - Negotiable depending on experienceThe Role
We are currently recruiting for a Resident Liaison Officer for a well-established and highly reputable company based in Northampton. This is a permanent position that offers a competitive salary, career progression and long term work
The Resident Liaison Officer work on a Social Housing contract in Northampton and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the refurbishment works by providing them with all the information required.
Role Description
Collect tenancy agreement/approval forms
Visiting tenants in their homes and keep them informed about all the works being carried out
Resolve any potential issues and dealing with complaints
Register all complaints and report as per company and client procedures.
Compile a complaint log and use the information to report on trends including the lessons
learnt and how to improve service delivery.
Visiting and meeting residents in their homes, when required or requested, dealing with their
needs and queries ensuring they are kept informed at all times
Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service
Make appointments for further works if needed and ensure these are carried out and
completed to the resident's satisfaction
Ensure resident telephone surveys are carried out and recorded, with the appropriate action
taken regarding feedback.
Attend monthly contract meetings and supply relevant reports
Organise Resident consultation events and attend any relevant Resident Association Meetings
Complete a daily log sheet detailing visits to residents and clients
Deliver Customer Care talks as and when required and to ensure they are documentedSkills & Attributes
Essential experience with internal surveys (kitchen and bathrooms, dampness, condition of property etc)
Valid Asbestos Awareness certification
Customer Service background, people skills, organised, ability to work under pressure
A good working knowledge of Microsoft Office Suite
Previous work experience with Local Authorities or Social Housing Providers
Good organisational, scheduling and planning skills
Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
Good communication skills; must be able to communicate very confidently both verbally and in writing
Ability to work on your own initiative, and as part of a teamPlease apply and we will be in touch with suitable candidates
Linsco is acting as an Employment Agency in relation to this vacancy