The Patient Pathway Manager is responsible for overseeing the curation of surgical waiting lists within Gastrointestinal Surgery across Leicester’s hospitals.
The service has three Patient Pathway Manager positions with each one responsible for overseeing the waiting lists and theatre lists of a specific sub-specialty (either Colorectal, Upper Gastrointestinal or Hepatobiliary).
This post-holder will ensure theatre lists are booked in accordance with referral-to-treatment (RTT) guidance. In practice, this means booking patients from surgical waiting lists in priority order, balancing the clinical need for patients requiring urgent surgery and routine patients who have been waiting the longest for their procedure. Additionally, the Patient Pathway Manager will be responsible for ensuring theatre lists are optimised to ensure maximum utilisation of the available theatre time.
Patient Pathway Managers are responsible for the line management of Waiting List Coordinators who support the booking of theatre lists. This responsibility includes the management of sickness absence, appraisals, and mandatory training.
Patient Pathway Managers work closely with Consultant Surgeons and other clinical, nursing and administrative teams, as well as having regular contact with patients on the waiting list.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Service Delivery & Development
• To book theatre lists in accordance with referral-to-treatment (RTT) guidance and Trust policy, with the support of digital applications including HISS and ORMIS.
• To ensure theatre lists are optimised to ensure maximum utilisation of the available theatre time.
• To ensure the longest waiting patients have clear next steps on their pathway and ensure these are monitored regularly to support patients get their procedure date at the earliest opportunity.
• To escalate to the Admin Manager and Service Manager at the earliest opportunity where there are concerns regarding the ability to provide a patient with a procedure date.
• To ensure patient records for patients on the waiting list are maintained and kept up-to-date.
• To regularly access data quality reports and resolve any instances where concerns are identified.
• To plan and manage own workload, ensuring all tasks are completed in a timely manner, as well as delegating and supporting the wider Waiting List Team where appropriate.
• To comply with data protection act and maintain confidentiality of all information – managing it safely and securely.
Management Responsibilities
• To deputise for the Admin Manager where required, which may involve attendance at weekly theatre scheduling meetings.
• To line manage Waiting List Coordinators, which includes the management of sickness absence, appraisals, and mandatory training.
Communication
• To be responsible for ensuring that consistently high standards of customer service are delivered by the surgical administration team.
• To liaise effectively and courteously with patients, visitors and colleagues, and be aware of barriers to effective communication.
• To ensure that written information is legible, accurate and comprehensive.
• To give reassurance and ensure patients are kept up to date with regards to their surgical appointments.
• To answer, and take appropriate action to resolve inquires via telephone and face to face with patients, visitors and colleagues internal and external to the department.
This advert closes on Thursday 27 Mar 2025