We are looking for a self-motivated, flexible, hardworking individual to become an integral part of a busy team within the Head and Neck department.
Your duties will include being part of the AMD coordinator team, supporting the booking of injections, virtual and diagnostic clinics, completing general admin tasks, dealing with telephone enquiries and a variety of other secretarial duties as well as managing daily workloads. In addition, you will be required to assist in the timely management and validation of patient pathways. As well as the AMD coordinator role you may be required to assist in secretarial admin tasks to support the wider team.
Previous experience of the Ophthalmology Department is desirable; in particular an understanding of the Medical Retina pathway.
Previous secretarial experience and experience of working with the general public and/or professionals is essential. You must have good communication skills with patients and colleagues at all levels and a flexible approach to your work.
Main duties of the job
The post holder will be expected to perform a high level of secretarial and administration tasks within the Head and Neck department. You will need to be able to work efficiently and accurately and work flexibly and confidentially.
You should have good written and oral communication skills and function well as part of a team, liaising with colleagues of all levels, using your own initiative and ability to prioritise work to achieve deadlines. You will need to be competent in a range of IT packages, including MS Office.
You will be a point of contact for patients, speciality teams and other departments for all enquiries relating to patient admissions. You will be responsible for the tracking of patient pathways in accordance with the National targets.
The role of AMD coordinator is interesting and varied.
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
For more details on the main responsibilities please refer to the attached Job Description and Person Specification.
Person specification
Qualification
* Educated to GCSE level standard English Language at Grade A – C (or equivalent)
* RSA II typing or equivalent experience
* NVQ II or III Business Administration
Experience
* Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
* Experience of working with the general public and/or professionals
* Experience of using MS Office, particularly MS Word and Outlook
* Experience of working within the NHS and an understanding of medical terminology
* Experience of using Hospital systems, for example PAS (Patient Administration System)
Skills
* Good standard of written and verbal communication at all levels
* Organisational skills and a flexible approach to work
* Ability to prioritise workload and work under pressure to ensure deadlines are achieved
* Commitment to self-development
* Knowledge and understanding of Confidentiality and the Data Protection ACT
* Understanding and working practice of NHS performance targets including 18 week referral to treatment times
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