Resident Liaison officer - Letchworth
18.59 ph Umbrella PAYE
4 month temp contract, with possibility of extension
Must have driving licence and access to own vehicle
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project across the Letchworth area. Based on site you will be a vital link between the site team, residents, and clients. You will be working on a SHDF retrofit planned maintenance social housing project, so prior knowledge of this is required.
The role of Resident Liaison officer is to successfully facilitate communication between the site team, client and the residents, both verbally and in writing, to establish positive relationships. The primary objective is to ensure that all parties are kept informed of the required works, allowing the maintenance and construction work to be carried out with ease, as well as fielding any queries or complaints from the residents.
As Resident Liaison Officer you will be working on a project which involves planned maintenance refurbishments on social housing properties across Letchworth, where you will be accountable for:
Keep residents informed about project progress, communicating updates and any alterations to the schedule.
Serve as the primary contact point, delivering a courteous and flexible service to both residents and site staff.
Resolve issues, book appo...