Description Are you well organised, with a great eye for detail and excellent interpersonal skills? All areas of Facilities Management support the safety, security and assets of people and assets. The Motor Services Team particularly focuses on the safety and security of the official, working with customers, including Ministers on official business throughout Scotland. The Delivery (Fleet) Chauffeurs are the face of Scottish Government and responsible for operational service delivery. They participate in the safety and security culture across the service. Responsibilities Ability to work on a fixed work pattern with a flexible approach to duties is required as you may be required to carry out overtime when the schedule dictates and on occasion stay away from home to provide cover. Deliver an effective service, representing the face of Scottish Government, dealing with queries and requests in a timely and appropriate manner whilst out with customers. Understand and comply with statutory, regulatory and professional requirements. Forward planning of journeys is essential to ensure official vehicle arrives on time for collections and customers are transported in a safe and comfortable manner. This will require an excellent knowledge of the Scottish road network. Take responsibility for your allocated vehicle, maintaining it in a clean and roadworthy condition. This will include undertaking daily vehicle inspections and ensuring that any faults are reported to the fleet managers immediately. You will be responsible for accurately completing vehicle log sheets and job sheets. You will also assist in transporting of vehicles to and from suppliers for service and repairs. Build customer relationships, including communicating and influencing key stakeholders. Provide a professional secure chauffeuring service to all our customers, this includes providing support to your customers by taking messages and responding in the appropriate manner, offering travel advice, sharing knowledge with your customers and colleagues, and assisting with luggage. Participate in a programme of change management to improve standards and develop a culture of continuous improvement. Take responsibility for your own continual professional development. Responsibilities Qualifications • Full UK Driving Licence • RoSPA Level 2 Award in Defensive Driving or equivalent or willing to work towards qualification. Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical / Professional Skills: Customer and Client Service - Awareness Health and Safety, Compliance and Inclusion – Working Sustainable Practice – Awareness You can find out more about the skills required here: Experience: You may enter the Civil Service in these roles with experience from outside of the civil service in a driving or similar support role. Communication skills and the ability to understand complex information and give clear explanations to customers are important. Remaining calm in difficult situations and maintaining a professional manner. Behaviours: Seeing the Big Picture - Level 2 Managing a Quality Service - Level 2 Working Together - Level 2 Delivering at Pace - Level 2 You can find out more about Success Profiles Behaviours, here. How to apply Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and In - Tray Exercise. Assessments are scheduled for w/c 20th January 2025 however this may be subject to change. Qualifications About Us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us. Early work pattern; Monday to Thursday 0600 - 1400, Friday 0600 - 1400. Late work pattern; Monday to Thursday 1500 - 2300. Friday 1430 - 2230. Security Clearance: Due to the nature of the role and the information which this post holder may be exposed to, they will require to go through Security Clearance (SC). Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.